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PocketCloud PRO will only see detect 1 Auto Discoved Mac at a a time (ipad2)
PocketCloud PRO will only see detect 1 Auto Discoved Mac at a a time (ipad2)
I initally installed PocketCloud on my ipad2 to trial. I liked it and bought the PRO version so I could access three Mac at three different locations. However the autodiscover feature will only ever display 1 Mac on the list at a time. If I want to connect to one of the Macs that isnt on the list I have to get someone to reset the auto discover setting on that machine. Then it will appear and the previous displayed machine will vanish. If I am physically in the room with a machine it will auto discover that one and display it, removing the other. I initailly put in a support request and Roger initailly dealt with it but then stopped answering my messages ! Can anyone help out ?
Suchitha
925 Posts
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July 28th, 2015 08:00
Hi cwaite,
Can you please login to each of your mac,
Please run top on your terminal window.Is the cpu utilization high?
Quit companion and login again.
Does this solve your problem?
We have a known issue related to mac companion and I am trying to see if it is related.
Thanks!
Wyse PocketCloud Team
Suchitha
925 Posts
0
July 28th, 2015 23:00
Login to mac desktop.
Type terminal on the spotlight.
Now type the word 'top'.
There should be a column called 'cpu utization' next to the app in percentage.
Wyse PocketCloud Team
cwaite-2015
7 Posts
0
July 28th, 2015 23:00
Please run top on your terminal window.Is the cpu utilization high?
I dont know what you mean by this ?
cwaite-2015
7 Posts
0
July 28th, 2015 23:00
the CPU usage says the following
CPU usage: 12.14% user, 14.48% sys, 73.36% idle
cwaite-2015
7 Posts
0
July 31st, 2015 04:00
Here is the CPU usage of all three machines. Which I want to be able to see in my auto detect list at once:
Mac 1 = CPU usage: 12.14% user, 14.48% sys, 73.36% idle
Mac 2 = CPU usage: 1.90% user, 2.61% sys, 95.47% idle
Mac 3 = CPU usage: 1.43% user, 4,30% sys, 94.25% idle
Cheers
Suchitha
925 Posts
0
July 31st, 2015 04:00
Hi cwaite,
We have an update on appstore, version 2.1.235. Please update your software. We hope everything works for you.
Wyse PocketCloud Team
cwaite-2015
7 Posts
0
July 31st, 2015 04:00
Mac1= PocketCloud Companion v1.0.32s
Mac2= PocketCloud Companion v1.0.32s
Mac3= PocketCloud Companion v1.0.32s
ipad2= PocketCloud Pro version 2.1.217
cwaite-2015
7 Posts
0
July 31st, 2015 04:00
Sorry I think you probabaly mean like this do you ?
Mac 1 = 286 Wyse PocketCloud 0.0 03:23.01 6 1 121 192 62M 13M 62M 421M 3096M 286 255 sleeping
Mac 2 = 284 Wyse PocketC 0.0 01:35.64 5 1 102 141 66M 13M 71M 564M 3224M 284 259 sleeping
Mac 3 = 61- PocketCloudS 0.0 00:08.36 9 1 67 64 1304K 9356K 3096K 31M 616M 61 1 sleeping
Suchitha
925 Posts
0
July 31st, 2015 04:00
Hi cwaite, Can you please share your app version number?
Wyse PocketCloud Team
cwaite-2015
7 Posts
0
August 3rd, 2015 20:00
Hi
I have installed the newest version onto the ipad 2. I cleared the database and loged in again but I still only see one auto discovered Mac. If I go to one of the Macs (not visible) and log out of companion and log back in again, that Mac appears in auto discovery and the previous one disappears. It behaves just like the free version. The free version was removed when I loaded the Pro version but would it have anything to do with the free version being installed first?
Suchitha
925 Posts
0
August 5th, 2015 21:00
Hi cwaite, Free app is seperate from pro. should not matter. we will look into this.
Wyse PocketCloud Team
Patrice-2015
1 Message
0
August 5th, 2015 21:00
Hi, I have exactly the same problem, with two Macs at home and the client on my iPad 2. I have the latest version as i all downloaded them today (2.1.235 on the iPad and v 1.0.32s on my Macs