cwaite-2015
1 Copper

PocketCloud PRO will only see detect 1 Auto Discoved Mac at a a time (ipad2)

PocketCloud PRO will only see detect 1 Auto Discoved Mac at a a time (ipad2)

I initally installed PocketCloud on my ipad2 to trial. I liked it and bought the PRO version so I could access three Mac at three different locations. However the autodiscover feature will only ever display 1 Mac on the list at a time. If I want to connect to one of the Macs that isnt on the list I have to get someone to reset the auto discover setting on that machine. Then it will appear and the previous displayed machine will vanish. If I am physically in the room with a machine it will auto discover that one and display it, removing the other. I initailly put in a support request and Roger initailly dealt with it but then stopped answering my messages ! Can anyone help out ?

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Suchitha
3 Argentium

RE: PocketCloud PRO will only see detect 1 Auto Discoved Mac at a a time (ipad2)

Hi cwaite,
Can you please login to each of your mac,
Please run top on your terminal window.Is the cpu utilization high?
Quit companion and login again.
Does this solve your problem?
We have a known issue related to mac companion and I am trying to see if it is related.
Thanks!

 

 

 


Wyse PocketCloud Team

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cwaite-2015
1 Copper

RE: PocketCloud PRO will only see detect 1 Auto Discoved Mac at a a time (ipad2)

Please run top on your terminal window.Is the cpu utilization high?

 

I dont know what you mean by this ?

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Suchitha
3 Argentium

RE: PocketCloud PRO will only see detect 1 Auto Discoved Mac at a a time (ipad2)

Login to mac desktop.
Type terminal on the spotlight.
Now type the word 'top'.
There should be a column called 'cpu utization' next to the app in percentage. 

 

 


Wyse PocketCloud Team

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cwaite-2015
1 Copper

RE: PocketCloud PRO will only see detect 1 Auto Discoved Mac at a a time (ipad2)

the CPU usage says the following

CPU usage: 12.14% user, 14.48% sys, 73.36% idle

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cwaite-2015
1 Copper

RE: PocketCloud PRO will only see detect 1 Auto Discoved Mac at a a time (ipad2)

Here is the CPU usage of all three machines. Which I want to be able to see in my auto detect list at once:

Mac 1 = CPU usage: 12.14% user, 14.48% sys, 73.36% idle
Mac 2 = CPU usage: 1.90% user, 2.61% sys, 95.47% idle
Mac 3 = CPU usage: 1.43% user, 4,30% sys, 94.25% idle

Cheers

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cwaite-2015
1 Copper

RE: PocketCloud PRO will only see detect 1 Auto Discoved Mac at a a time (ipad2)

Sorry I think you probabaly mean like this do you ?

Mac 1 = 286 Wyse PocketCloud 0.0 03:23.01 6 1 121 192 62M 13M 62M 421M 3096M 286 255 sleeping
Mac 2 = 284 Wyse PocketC 0.0 01:35.64 5 1 102 141 66M 13M 71M 564M 3224M 284 259 sleeping
Mac 3 = 61- PocketCloudS 0.0 00:08.36 9 1 67 64 1304K 9356K 3096K 31M 616M 61 1 sleeping

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Suchitha
3 Argentium

RE: PocketCloud PRO will only see detect 1 Auto Discoved Mac at a a time (ipad2)

Hi cwaite, Can you please share your app version number?

 

 


Wyse PocketCloud Team

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cwaite-2015
1 Copper

RE: PocketCloud PRO will only see detect 1 Auto Discoved Mac at a a time (ipad2)

Mac1= PocketCloud Companion v1.0.32s
Mac2= PocketCloud Companion v1.0.32s
Mac3= PocketCloud Companion v1.0.32s

ipad2= PocketCloud Pro version 2.1.217

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Suchitha
3 Argentium

RE: PocketCloud PRO will only see detect 1 Auto Discoved Mac at a a time (ipad2)

Hi cwaite,
We have an update on appstore, version 2.1.235. Please update your software. We hope everything works for you.

 

 


Wyse PocketCloud Team

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