I am sorry about the trouble and we are working on removing the information about supporting thin-browser as it is no longer supported. For a refund, you can do this through the app store. Here is a walk through on doing this:
I watched a couple videos from that site and only noticed the video being a little choppy at times. The audio played fine for me. We are aware that the performance could be better and we are always working to improve the experience. Please keep an eye out for the newest release hopefully in the next few weeks.
Very strange, I cannot listen to those videos at all and they work fine when I'm on the xp pro machine directly. I have tried setting the audio setting on automatic, wifi, & every other choice. What do you have it set in & what else can I try?
Interesting. You are connecting via RDP correct? In the application settings, on the Sound settings (under RDP performance tuning) what option is selected (Off, low quality, high quality, auto detect, or on remote computer)? Have you updated to the latest version of flash? What web browser are you viewing these on? What device are you using? Is it possible you have the volume turned down or muted on the device?
Yes I am rdp,I just reloaded latest flash, tried firefox, ie & chrome. Identical results. Kitco videos are playing staccato and are impossible to listen to. Useless ! I have tried every setting for speed, auto, wifi, 3G, edge, none work even though speediest.net gives me 20mb speeds! One thing I've noticed, after disconnecting and logging back on my machine,, the sound stops working and needs to be reset. You guys are really messing with me.
Did the thin browser really work or was that a scam too? If it works, bring it back!
Etski, my apologies for the troubles you have been experiencing. Can you please try downloading the latest version of the Companion application here:
After updating, are you having the same troubles? Please let me know.
As for thin browser, it did work, but we had a some issues with it and that is why it is no longer a feature.