Etski
1 Nickel

RE: PocketCloud Premium setup - Thin Browser

I ave never downloaded or installed the companion app. Why would I? If I ran the thin browser I was going to, but since you dropped that support, I wouldn't think your companion would be needed since I'm running rdp. Why do you suggest that?

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Josh-2015
3 Zinc

RE: PocketCloud Premium setup - Thin Browser

I suggested it to troubleshoot the issue. I would like to see if when using our Companion application you were able to connect. If you were able to connect using auto-discovery through our companion application, that would let me know that some settings on your manual connection were incorrect and we could further troubleshoot from there.

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Etski
1 Nickel

RE: PocketCloud Premium setup - Thin Browser

I can connect so I can't imagine what settings you think might be wrong. There's just not that many variables. I really don't like installing software on my pc unless it serves a good purpose. Thin browser was going to be my justification, but you dropped it!

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Etski
1 Nickel

RE: PocketCloud Premium setup - Thin Browser

Ok, after no response to my last comment, I finally tried installing k-lite basic codec as recommended on your support page. That hasn't helped either. Even more annoying, and maybe this is a clue, after trying to listen to video news on kitco.com on my pc through pocket cloud on my iPad, after disconnecting pocket cloud, sound directly on the pc no longer works. How do I get it back? When reconnecting on pocket cloud, staccato sound still exists there, even logging right back in on the pc, sound lingers on the iPad after rep is terminated by pc login, but then eventually dies. When I close the app on pc and restart it, sound does return to pc. Does this give you any hints to get iPad sound working better? If you really don't have a problem, I'd like to pocket loud into your pc running kitco video news. If it really works, I'll try whatever you recommend.

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Josh-2015
3 Zinc

RE: PocketCloud Premium setup - Thin Browser

Please download the latest version of the Companion software to see if it helps. There has been changes to help audio/video performance in this release. You can download the latest version here:
http://www.wyse.com/serviceandsuppor...20Downloads%29

If it does not help, you can feel free to uninstall it. There is also a VNC application that will be installed if you do not already have VNC software on your computer. It is called TightVNC. Again it is only installed if you do not already have VNC software installed.

 

 

 


Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

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Etski
1 Nickel

RE: PocketCloud Premium setup - Thin Browser

streaming does not work

I tried your pocketcloud companion. I totally compromised my security, gave you my google password, tried your auto discovery and every result was identical. I am really ***. I don't believe you have ever tested using the site I suggested, kitco.com and clicking on their video news. I click on it and it's totally stacatto, totally inaudible audio and awful video through rdp on pocket cloud. If you truly have a machine running that allows you to listen to this clearly, let me rdp into it and hear that it works. Otherwise I belileve this is total fraud and you are wasting peoples time on this support forum. I do not believe this part of the product works and I doubt if the thin client portion ever worked either. That's probably why you discontinued it. I guess I must look for alternate RDP software because you guys do not really support this, the scrolling bug makes the screen move all over and I hear no anticipated release date for that problem either. This was the most expensive IPAD app that I have purchased and the major problems remain unaddressed. Your proposed solutions are a waste of time and forced me to open my security to unacceptable levels. I now must spend time uninstalling your proposed solutions and re securing my systems.

Thanks for nothing !

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