ruthcatrin
1 Copper

PocketCloud crashing on connection

PocketCloud crashing on connection

Desktop running Windows 7 sp1 Home Premium
Ipad (original version) running IOS 5.1.1
PocketCloud v. 2.2.143
TightVNC Server v. 2.7.7

I recently had to do a clean install of Windows on my desktop, and in setting back up the VNC server have been unable to get it to connect. When I run PocketCloud it appears to connect to the desktop and then immedietly crashes to the Ipad main screen. I've tried shutting off the firewall and antivirus on the computer. Uninstalled and reinstalled the TightVNC on my computer. Nothing helped.

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Josh-2015
4 Germanium

RE: PocketCloud crashing on connection

Have you tried connecting with the companion software to see if that works? You can download the latest version here:
https://appservices.wyse.com/pages/s...20Downloads%29


Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

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ruthcatrin
1 Copper

RE: PocketCloud crashing on connection

how do I use the companion without using Google cloud?

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Josh-2015
4 Germanium

RE: PocketCloud crashing on connection

UNfortunately you cannot use the companion without a google account. You can easily set up throw away one in minutes for free,www.gmail.com

Please let me know if this helps.

 

 

 


Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

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ruthcatrin
1 Copper

RE: PocketCloud crashing on connection

Google has to much of my personal information as it is. I guess I'll find another remote desktop app. Thanks.

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Josh-2015
4 Germanium

RE: PocketCloud crashing on connection

Our apologies that we could not get you up and running using PocketCloud. Please let me know if you change your mind and I would be happy to help you get set up!

 

 

 


Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

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