pbickler-2015
1 Copper

PocketCloud not Discovering my PC

PocketCloud not Discovering my PC

I have downloaded and install the necessary apps for my iPhone and for my Windows 7 PC, set up a Gmail account and configured everything properly, however my iPhone can not auto discover my PC connection. I have run the diagnostic on my PC and everything checks out fine and I am logged in on both the PC and the iPhone, but it doesn't detect the PC. What can I do to resolve this?

0 Kudos
15 Replies
Suchitha
3 Argentium

RE: PocketCloud not Discovering my PC

Hi Pbickler, Is this windows 7 home edition? 
Are you able to browse the net using safari?
do you see any connection grayed out there? 

 

 


Wyse PocketCloud Team

0 Kudos
pbickler-2015
1 Copper

RE: PocketCloud not Discovering my PC

I am running Windows 7 Professional in a corporate network environment. I do not have Safari installed, I use IE8. Do I need to have Safari installed?

0 Kudos
Suchitha
3 Argentium

RE: PocketCloud not Discovering my PC

hi pbickler, Apple safari app on your ipad.

 

 

 


Wyse PocketCloud Team

0 Kudos
Suchitha
3 Argentium

RE: PocketCloud not Discovering my PC

It is one of those native apps on ios. 

 

 

 


Wyse PocketCloud Team

0 Kudos
pbickler-2015
1 Copper

RE: PocketCloud not Discovering my PC

The app is not installed on an iPad, but on my iPhone, and yes, Safari is working fine.

0 Kudos
Suchitha
3 Argentium

RE: PocketCloud not Discovering my PC

Are you on 3g or wifi? what do you see when you login to google service?

 

 


Wyse PocketCloud Team

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Suchitha
3 Argentium

RE: PocketCloud not Discovering my PC

pbickler,

1. Please logout from google and login again on both the device and the companion.
2. do enable rdp on your desktop. Instructions are in the knowledge base,
http://pocketcloudsupport.wyse.com/e...remote-desktop

Thanks! 

 

 


Wyse PocketCloud Team

0 Kudos
pbickler-2015
1 Copper

RE: PocketCloud not Discovering my PC

Thank you, restarting both of the services took care of it. I had logged out of the iPhone app a number of times, but never the PC.

0 Kudos
Suchitha
3 Argentium

RE: PocketCloud not Discovering my PC

hi pbickler, Great! Glad it is working for you!

 

 


Wyse PocketCloud Team

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