skog-2015
1 Copper

Unable to connect to terminal server using PocketCloud via VPN

Unable to connect to terminal server using PocketCloud via VPN

hi,

A colleague is experiencing an issue with accessing a server at work from home using an iPad. The user is connecting to the VPN using wifi but PocketCloud will not connect to the server machine. The VPN connection works fine as the user is able to access other network devices, such as CCTV cameras, but PocketCloud is unable to connect. The user is able to connect to the server using PocketCloud when using the iPad in the office so it doesn't appear to be an authentication or permissions issue.

I have an iPad at home which connects to the terminal server via the VPN without any issues.

Is anyone able to offer some advice?

Thanks.

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1 Reply
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Josh-2015
4 Tellurium

RE: Unable to connect to terminal server using PocketCloud via VPN

Is your colleague establishing the VPN connection first, then launching PocketCloud from there? 

Are they using a manual or auto-discovered connection?

If they are using a manual connection, would they be willing to try using auto-discovery? You can download the PC software here:
https://appservices.wyse.com/pages/s...20Downloads%29




Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

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