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Dardoc
1 Nickel

Unable to connect

Unable to connect

Hi
I installed PocketCloud and ultra VNC. I can see my desktop from the iPhone.
When I try to connect it asks for a password, I don't know which.
I tried the gmail password, VNC password, no password

It gives the following message:

Remote Machine Unavailable
the remote machine you are trying to connect to is offline and unavailable

I would appreciate any assistance
Thanks

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21 Replies
Chris-2015
3 Zinc

RE: Unable to connect

1) Right click on the tray icon (if you don't see it then you should first go to Start > Programs > UltraVNC > UltraVNC Server).
2) Select "Admin Properties".
3) Under "Authentication" type in your preferred password.
4) Click "Apply" and then click "OK". You may get some security pop-ups from Windows. If you do just go ahead and press "OK" on those.

That's it!

-Chris
Wyse Technology

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Dardoc
1 Nickel

RE: Unable to connect

thanks
I tried it, now it gives the message

Could not connect to server

Any idea what I should do now?

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Chris-2015
3 Zinc

RE: Unable to connect

Go to Start > Run and type in "cmd" and then press Enter. In the window that appears type in "ipconfig". Next, find the "IP address". Make sure that is the same as what you have entered in the PocketCloud Connection Settings.

-Chris
Wyse Technology

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Dardoc
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RE: Unable to connect

where can i find the settings?

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Chris-2015
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RE: Unable to connect

On the home page of the PocketCloud app, click on the "Edit" link next to the connection for your desktop. You will find a "Host" setting which should match the IP address from your computer.

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Dardoc
1 Nickel

RE: Unable to connect

there is no home page, it runs from the tray
when i right click > properties it gives Auto Discovery Settings
there is no Edit tab

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Chris-2015
3 Zinc

RE: Unable to connect

Oh ok, you are using the Windows Companion client. What version of Windows are you running?

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Dardoc
1 Nickel

RE: Unable to connect

ok, it's working!
Thanks!

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Dardoc
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RE: Unable to connect

ok, new problem....
I can write in English only through the iPhone,
how do I define other languages?

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