superuser-2015
1 Copper

Unable to log into Gmail using Wyse PocketCloud Auto Discovery

Unable to log into Gmail using Wyse PocketCloud Auto Discovery

I get a Login Failed message on my laptop

. Wyse PocketCloud Auto Discovery
. Using XP
. Laptop connects to the network via WiFi (Apple Airport Xtreme)
. My gmail address has a period in it (i.e., xxx.yyy@gmail.com)
. RDP to port 3389 is successful
. VNC to port 5900 failed

Thanks in advance for your help!

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9 Replies
Sarun-2015
2 Iron

RE: Unable to log into Gmail using Wyse PocketCloud Auto Discovery

1. What is the windows comapanion version used?
2. What language keyboard are you using? We have tested gmail's with period and it works fine on an english keyboard.

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superuser-2015
1 Copper

RE: Unable to log into Gmail using Wyse PocketCloud Auto Discovery

Thanks for the response. To answer your questions:

1. I've installed Wyse PocketCloud Windows Companion 2.1.1 ("paired" to PocketCloud 2.0.7)
2. I'm using an English keyboard

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Sarun-2015
2 Iron

RE: Unable to log into Gmail using Wyse PocketCloud Auto Discovery

Are you behind any proxy server?
Can you able to login from google gtalk application from your laptop?
For debugging, is it possible for you try a gmail id without period? 

 

 


Wyse PocketCloud Team

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mtandao
1 Copper

RE: Unable to log into Gmail using Wyse PocketCloud Auto Discovery

Was there a solution for this issue becauase i am having the same problem. I installed the most current version of the companion but whenever i try to login i get the message "login failed" The machine i have it installed on is sitting behind a firewall that only allows port 80/443. I am able to log into gmail from a browser without a problem.

Thanks

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Sarun-2015
2 Iron

RE: Unable to log into Gmail using Wyse PocketCloud Auto Discovery

Unfortunately PocketCloud will not currently work with proxy servers. So you will not able to login if you are behind a firewall that allow only http/https traffic. 

 

 


Wyse PocketCloud Team

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mtandao
1 Copper

RE: Unable to log into Gmail using Wyse PocketCloud Auto Discovery

what ports does it require to work?

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Sarun-2015
2 Iron

RE: Unable to log into Gmail using Wyse PocketCloud Auto Discovery

Companion needs to make an outgoing connection to port 5222. 

 

 


Wyse PocketCloud Team

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ssellsworth
1 Copper

RE: Unable to log into Gmail using Wyse PocketCloud Auto Discovery

Is there a solution to this problem yet? It started occurring with the latest revision to the Pocket Companion for Windows.
the problem exists on our internal network (behind the firewall, no proxies).

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Highlighted
Sarun-2015
2 Iron

RE: Unable to log into Gmail using Wyse PocketCloud Auto Discovery

You need to allow outgoing connection to port 5222 in your firewall.

 

 


Wyse PocketCloud Team

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