VMware View Connection Failure with upgrade to PockCloud Pro
I updated my PocketCloud to PRO this morning on an iPhone and an iPAD, after the update, I cannot connect to a View desktop. We have a View 4.5 connection server and both XP and Windows 7 desktop. I can't connect to either virtual desktop now. This worked this morning when using PocketCloud version 2.0 (paid version). What might have changed?
The interesting thing is that it seems to connect to the connection server when trying to set up a new computer connection. It lets me see the View domain and choose one of the VMware desktop choices, but once we try to connect it fails.
When trying to connect I get the following error: VMWare View Connection Failed! Please check your connection settings and try again.
The connection server has a self signed SSL certificate.
Both the iPhone and iPad are running iOS version 4.2.1.
After much frustration we were able to revert back to PocketCloud 2.0 and connectivity the Connection server and View desktops is working again. I would like to understand what is wrong with the latest version and when it will get fixed.
Luckily some of my team still had the older version of PocketCloud and we were able to copy over to my iPhone and iPad.
Same issue since upgrade to 2.1.217
We get a very similar issue since upgrade to 2.1.217. When loading an existing connection and/or setting up a new connection (just after selecting desktop). Both are as soon as the app attempts to connect to the view server the app bombs out (after about 1-2 seconds). No error messages are seen.
This has been seen on iPhone 3GS running iOS 3.1.3.
The view systems tested on are running view 4.0 and view 4.5, with the following config:
- Use SSL (Port 443).
- No tunnelling.
- No RSA any other external auth (just using username and password).
Diagnostics so far:
- The same issue happens with 3G, GPRS or WiFi connectivity.
- Same issue when on same network (via WiFi) as the view server and public (both view WiFi, 3G and GPRS).
- No difference on View servers with publicly verifiable certs and locally generated (view 4 system with public cert, view 4.5 with local cert).
- RDP to Terminal server still works without issues.
Both worked fine on Sunday (before update to 2.1.217), and neither work now.
Has anyone found a work-around, or is another update from Wyse iminent?
Is there a way of reverting to the previous version as I don't have a backup of the previous files?
I did a capture and I noticed that there is a change in the TSL protocol. The old version 2.1.200 used TLS version 1.0, and the new version uses TLS version 1.2.
We are using a verisign assigned cert, but we are accessing the server via IP address, so the cert does fail. normally we just accept and install the cert and everything works.
Perhaps this is our issue.
How can one roll back once the iTunes on my laptop has been updated with the new version of the APP.