bendavis-2015
1 Nickel

RE: Version 2.1.235 Crashes when connecting via VNC

I have the exact same issue. I don't see how Companion has anything to do with it. I am using a VNC Manual Connection. 
It was working fine up until I updated my iPad app.

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Suchitha
4 Tellurium

RE: Version 2.1.235 Crashes when connecting via VNC

Hi ekfaith, does this issue occur even if you turn off one of the monitor?



Wyse PocketCloud Team

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Chris-2015
3 Zinc

RE: Version 2.1.235 Crashes when connecting via VNC

Hi All - Can you try turning your iPad off and then on and see if that resolves the issue?

-Chris

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bendavis-2015
1 Nickel

RE: Version 2.1.235 Crashes when connecting via VNC

Turning off and on does not help.

I get the following in the iPhone Configuration Utility Console:

Jul 21 11:06:33 ISD-iPad WysePocketCloud[273] <Warning>: Reachability Flag Status: -R -----l- networkStatusForFlags
Jul 21 11:06:33 ISD-iPad WysePocketCloud[273] <Warning>: Reachability Flag Status: -R -----l- networkStatusForFlags
Jul 21 11:06:34 ISD-iPad WysePocketCloud[273] <Warning>: -[UIPickerView setFrame:]: invalid height value 260.0 pinned to 216.0 
Jul 21 11:06:39 ISD-iPad WysePocketCloud[273] <Warning>: Mocana initialized.
Jul 21 11:06:51 ISD-iPad WysePocketCloud[273] <Warning>: 2--> 1, 0
Jul 21 11:06:51 ISD-iPad WysePocketCloud[273] <Warning>: Warning: Libinfo call to mDNSResponder on main thread
Jul 21 11:06:52 ISD-iPad WysePocketCloud[273] <Warning>: setting width:0 height:0
Jul 21 11:06:52 ISD-iPad WysePocketCloud[273] <Warning>: setting width:4480 height:1600
Jul 21 11:06:52 ISD-iPad WysePocketCloud[273] <Warning>: refreshScrollView: Content Size: 0.000000 0.000000
Jul 21 11:06:52 ISD-iPad WysePocketCloud[273] <Warning>: getTrueDeviceWidthHeightBasedOnOrientation: Landscape 1024.000000 768.000000
Jul 21 11:06:55 ISD-iPad SpringBoard[30] <Warning>: Received memory warning. Level=1
Jul 21 11:06:56 ISD-iPad SpringBoard[30] <Warning>: Received memory warning. Level=1
Jul 21 11:06:56 ISD-iPad MobileMail[262] <Warning>: Received memory warning. Level=1
Jul 21 11:06:56 ISD-iPad WysePocketCloud[273] <Warning>: Received memory warning. Level=1
Jul 21 11:06:57 ISD-iPad configd[26] <Notice>: jetsam: kernel memory event (91), free: 684, active: 3062, inactive: 1893, purgeable: 0, wired: 19073
Jul 21 11:06:57 ISD-iPad com.apple.launchd[1] (UIKitApplication:com.wyse.renaissance.wbrowser2t[0x57ca][273]) <Notice>: (UIKitApplication:com.wyse.renaissance.wbrowser2t[0x57ca]) Exited: Killed: 9
Jul 21 11:06:57 ISD-iPad com.apple.launchd[1] (UIKitApplication:com.apple.mobilemail[0x274e][262]) <Notice>: (UIKitApplication:com.apple.mobilemail[0x274e]) Exited: Killed: 9
Jul 21 11:06:57 ISD-iPad configd[26] <Notice>: jetsam: kernel termination snapshot being created
Jul 21 11:06:57 ISD-iPad SpringBoard[30] <Warning>: Application 'PocketCloud' exited abnormally with signal 9: Killed: 9

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bendavis-2015
1 Nickel

RE: Version 2.1.235 Crashes when connecting via VNC

Quote Originally Posted by Suchitha View Post
Hi ekfaith, does this issue occur even if you turn off one of the monitor?

Yes. Turning off either monitor, still crashes.

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Suchitha
4 Tellurium

RE: Version 2.1.235 Crashes when connecting via VNC

Thank you for your valuable information. you are right. It is an issue. We are looking into this. 
Thanks!



Wyse PocketCloud Team

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bendavis-2015
1 Nickel

RE: Version 2.1.235 Crashes when connecting via VNC

Quote Originally Posted by Suchitha View Post

Thank you for your valuable information. you are right. It is an issue. We are looking into this. 
Thanks!

One more clue. I dropped the resolution down on one of my monitors and I was able to connect. 
While connected, I raised it back up and PocketCloud exited with the message:

Error: VNC Session Disconnected:
01VNC: rect too large: 2560x1202
at (1920, 398)

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Suchitha
4 Tellurium

RE: Version 2.1.235 Crashes when connecting via VNC

Thanks, I will provide this information to our ios experts. Thanks !



Wyse PocketCloud Team

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bendavis-2015
1 Nickel

RE: Version 2.1.235 Crashes when connecting via VNC

iTunes has an update and says its a new version Pocket Cloud Pro 2.2.214 but when you download it you still get 2.1.235.
The free Pocket Cloud is correct and appears to be working.

Update: Now got the correct Pro version. Dual monitors not working and app crashes often.

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Suchitha
4 Tellurium

RE: Version 2.1.235 Crashes when connecting via VNC

Hi bendavis, I reproduced it. I will update the team.
Thank you!



Wyse PocketCloud Team

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