jasonschiess
1 Copper

Works on iPhone but not iPad

Works on iPhone but not iPad


I have both an iPhone and an iPad. I have successfully connected on the iPhone with both an RDP and VNC account. However, the iPad will not connect to either using the exact same settings. The VPN connection works, but not PocketCloud. Is there something unique to iPad that does not work? I have exhausted all troubleshooting options. Thanks!

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Suchitha
3 Argentium

RE: Works on iPhone but not iPad

Hi Jason, Are you doing an autoconnection or Manual? 
Can you try using the ipaddress of the machine rather than dns name-Just to narrow down the issue.

 

 


Wyse PocketCloud Team

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jasonschiess
1 Copper

RE: Works on iPhone but not iPad

The connection settings were manual, using the host computer's IP address. The exact same settings were used on both the iPhone and iPad, but it only works on the iPhone. I've also eliminated port forwarding as the problem. Something on the iPad is preventing the connection. Any other ideas?

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Suchitha
3 Argentium

RE: Works on iPhone but not iPad

How about the network? Are you on wifi on both device? Is it iphone4 ?

 

 



Wyse PocketCloud Team

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Suchitha
3 Argentium

RE: Works on iPhone but not iPad

Is the ios version same on both the device?

 



Wyse PocketCloud Team

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jasonschiess
1 Copper

RE: Works on iPhone but not iPad

IPhone is 3G-S running OS 4.2.1 and iPad is running 4.3. I have isolated the connection on both devices to both wifi and 3G. On both network methods, it is the same. IPhone connects but iPad does not.

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Suchitha
3 Argentium

RE: Works on iPhone but not iPad

Jason, Are you using vpn?

 



Wyse PocketCloud Team

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jasonschiess
1 Copper

RE: Works on iPhone but not iPad

Yes, VPN is being used on both devices.

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Suchitha
3 Argentium

RE: Works on iPhone but not iPad

Can you ping the host machine? Are you able to access the internet on iphone? Are you able to login to gmail using device browser?

 



Wyse PocketCloud Team

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