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Wyse PocketCloud Pro closing when selecting "Skip Auto Discovery"
Wyse PocketCloud Pro closing when selecting "Skip Auto Discovery"
Having had a good experience with the free version, I decided to purchase the Pro version for the extra features. With the free version, I am able to Skip Auto Discovery with no problem, enter the hostname that I want to connect to (using RDP) and get right in with no issue.
When I attempt to go through the same steps using the Pro Version, after I select 'Skip Auto Discover'y a brief item with a 'Show Next Time' Checkbox and an OK button comes up on the screen and then PocketCloud closes out. It resembles a tip of the day screen, with no content in it? and then the application closes.
wseusr
8 Posts
0
August 1st, 2015 02:00
Auto Discovery results in the same thing, PocketCloud crashes after I enter in my Google credentials... this renders PocketCloud completely unusable.
The funny thing is, the free version seems to work without issue? I may be about to request a refund for this product if I can't get this resolved.
Chris-2015
544 Posts
0
August 1st, 2015 02:00
Can you try de-installing both the Free & Pro versions and then re-downloading ONLY the Pro version?
-Chris
Wyse Technology
wseusr
8 Posts
0
August 5th, 2015 22:00
Is this a bug in the Pro version?
wseusr
8 Posts
0
August 5th, 2015 22:00
-Chris
Wyse Technology
I now have removed both PocketCloud (Free) and PocketCloud Pro, re-downloaded Pro ONLY and the crashing problem still occurs like described before.
wseusr
8 Posts
0
August 5th, 2015 22:00
Chris-2015
544 Posts
0
August 5th, 2015 22:00
Thanks for the report. Seems to be an issue that is specific with 3.1.3. Until we resolve this in our next release your options are:
1) Upgrade to the latest version of the iOS firmware.
2) Sign in to Auto Discovery with a Gmail account.
Chris-2015
544 Posts
0
August 5th, 2015 22:00
It will be fixed in the next version which is going to be released in 3-6 weeks.
wseusr
8 Posts
0
August 5th, 2015 22:00
When will there be a fix for this?
wseusr
8 Posts
0
August 5th, 2015 22:00
1) Upgrade to the latest version of the iOS firmware.
2) Sign in to Auto Discovery with a Gmail account.
Chris-2015
544 Posts
0
August 5th, 2015 22:00
What device and firmware version is this problem occurring on?
wseusr
8 Posts
0
August 5th, 2015 22:00
-Chris
Wyse Technology