wseusr
1 Copper

Wyse PocketCloud Pro closing when selecting "Skip Auto Discovery"

Wyse PocketCloud Pro closing when selecting "Skip Auto Discovery"

Having had a good experience with the free version, I decided to purchase the Pro version for the extra features. With the free version, I am able to Skip Auto Discovery with no problem, enter the hostname that I want to connect to (using RDP) and get right in with no issue.

When I attempt to go through the same steps using the Pro Version, after I select 'Skip Auto Discover'y a brief item with a 'Show Next Time' Checkbox and an OK button comes up on the screen and then PocketCloud closes out. It resembles a tip of the day screen, with no content in it? and then the application closes.

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11 Replies
wseusr
1 Copper

RE: Wyse PocketCloud Pro closing when selecting "Skip Auto Discovery"

Exclamation In addition to this..

Auto Discovery results in the same thing, PocketCloud crashes after I enter in my Google credentials... this renders PocketCloud completely unusable.

The funny thing is, the free version seems to work without issue? I may be about to request a refund for this product if I can't get this resolved.

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Chris-2015
3 Silver

RE: Wyse PocketCloud Pro closing when selecting "Skip Auto Discovery"

Can you try de-installing both the Free & Pro versions and then re-downloading ONLY the Pro version?

-Chris
Wyse Technology

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wseusr
1 Copper

RE: Wyse PocketCloud Pro closing when selecting "Skip Auto Discovery"

Quote Originally Posted by Chris View Post

Can you try de-installing both the Free & Pro versions and then re-downloading ONLY the Pro version?

-Chris
Wyse Technology 
 
 
I will give that a try, and see how it goes.
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wseusr
1 Copper

RE: Wyse PocketCloud Pro closing when selecting "Skip Auto Discovery"

 Exclamation Still crashing 

 

Quote Originally Posted by Chris View Post

Can you try de-installing both the Free & Pro versions and then re-downloading ONLY the Pro version?

-Chris
Wyse Technology

 

I now have removed both PocketCloud (Free) and PocketCloud Pro, re-downloaded Pro ONLY and the crashing problem still occurs like described before.

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wseusr
1 Copper

RE: Wyse PocketCloud Pro closing when selecting "Skip Auto Discovery"

Is this a bug in the Pro version?

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Chris-2015
3 Silver

RE: Wyse PocketCloud Pro closing when selecting "Skip Auto Discovery"

What device and firmware version is this problem occurring on?

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wseusr
1 Copper

RE: Wyse PocketCloud Pro closing when selecting "Skip Auto Discovery"

Post iPod with Firmware 3.1.3 



Quote Originally Posted by Chris View Post

What device and firmware version is this problem occurring on? 
The device is an iPod with firmware version 3.1.3
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Chris-2015
3 Silver

RE: Wyse PocketCloud Pro closing when selecting "Skip Auto Discovery"

Thanks for the report. Seems to be an issue that is specific with 3.1.3. Until we resolve this in our next release your options are:

1) Upgrade to the latest version of the iOS firmware.
2) Sign in to Auto Discovery with a Gmail account.

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wseusr
1 Copper

RE: Wyse PocketCloud Pro closing when selecting "Skip Auto Discovery"

Quote Originally Posted by Chris View Post

Thanks for the report. Seems to be an issue that is specific with 3.1.3. Until we resolve this in our next release your options are:

1) Upgrade to the latest version of the iOS firmware.
2) Sign in to Auto Discovery with a Gmail account. 
 
 
The iOS is upgraded to the latest 3.x that will work on my device.
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