Suchitha
3 Cadmium

RE: XP.pro, RDP and VNC connections fail

If your using Windows XP go to start-control panel-network connections and right click your connection.
Click properties and then click internet protocol(tcp/ip) then click properties. 
If 'obtain an ip address automatically 'is checked then your not behind a proxy.

 

 


Wyse PocketCloud Team

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speedlever
2 Bronze

RE: XP.pro, RDP and VNC connections fail

In my local WLAN, I have IPs assigned statically (set up in my router.) The same scenario exists for the remote XP/home machine mentioned above that shows up in my list.

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Suchitha
3 Cadmium

RE: XP.pro, RDP and VNC connections fail

Hi Speedlever, Can you please make sure you use the external IP for your pro. Are you logged into the companion on the pro. Can you please run a diagnostic. Please right click on the yellow color kite icon-Diagnostic


Wyse PocketCloud Team

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speedlever
2 Bronze

RE: XP.pro, RDP and VNC connections fail

Thanks for your help.

I ran the diagnostic:

Then I ran the test again from AutoDiscovery:

I checked my router's IP assignments and realized that I had the laptop connected via ethernet. The IP address above is the one I assigned to the ethernet port.

I then disconnected the ethernet cable and turned on wireless and ran the diagnostic again and see the correct assigned IP for the wireless port:

I then ran AutoDiscovery again, and had the same failed connectivity as depicted above. No need to post the same image again.

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Suchitha
3 Cadmium

RE: XP.pro, RDP and VNC connections fail

Do you have vnc application running on the xp pro?


Wyse PocketCloud Team

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speedlever
2 Bronze

RE: XP.pro, RDP and VNC connections fail

It's not listed in the uninstall list. So I would have to say no.

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Suchitha
3 Cadmium

RE: XP.pro, RDP and VNC connections fail

Please install vnc app (not as service) user mode,
logout of companion.
login back.
Now try connecting .


Wyse PocketCloud Team

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speedlever
2 Bronze

RE: XP.pro, RDP and VNC connections fail

I installed VNC. Now the companion shows connectivity via VNC. Checked my iPad and now my xp.pro laptop shows up in the list.

I thought that xp.pro was supposed to be able to connect via RDP and thus VNC was not needed?

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Suchitha
3 Cadmium

RE: XP.pro, RDP and VNC connections fail

Glad it shows up. with pro you should be able to connect using rdp as well. 
Please make sure rdp is configured right. Computer-right click -properties-remote desktop.

 

 


Wyse PocketCloud Team

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speedlever
2 Bronze

RE: XP.pro, RDP and VNC connections fail

Here is what I show. Is there anything/anywhere else?

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