Suchitha
3 Cadmium

RE: XP.pro, RDP and VNC connections fail

Hi Speedlever, 
Does your username have a password? 
Also please make sure your username is listed in the 'select remote users' list.

 

 


Wyse PocketCloud Team

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speedlever
2 Bronze

RE: XP.pro, RDP and VNC connections fail

Suchitha,

My username does have a password. When I went into the Select Remote Users dialog, beneath the window it said my user name already has access.

Edit: I added my user name anyway, and the RDP test in Autodiscovery still fails.

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Suchitha
3 Cadmium

RE: XP.pro, RDP and VNC connections fail

Hi Speedlever, If you are still using free app, Please make sure the connection you are interested in is on the top of the list.

 

 


Wyse PocketCloud Team

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speedlever
2 Bronze

RE: XP.pro, RDP and VNC connections fail

I don't know how to move the connection in question from the bottom of the list to the top. IAC, how would that solve the RDP connectivity issue?

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Suchitha
3 Cadmium

RE: XP.pro, RDP and VNC connections fail

Speedlever, we only support one saved connection for free app.
since you already have a connection , we need to delete the other connection or move the desired connection to the top.
Inorder to move, Just tap-hold the connection (my computer list) and drag(pan) it.


Wyse PocketCloud Team

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speedlever
2 Bronze

RE: XP.pro, RDP and VNC connections fail

I tried to do the tap hold and drag the desired connection, but it just moves the entire list.

It seems we are dealing with two issues here... testing the laptop connection and fixing the RDP connectivity.

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Suchitha
3 Cadmium

RE: XP.pro, RDP and VNC connections fail

Hi Speedlever,
Thank you for your interest in our app!
If you are interested in this particular connection please quit the companion software on the other host.
Our app works very well with both vnc and rdp.
I highly recommend upgrading to pro so you can simplify the work involved in connecting to multiple computers.
Details on setting up rdp connection is here: http://pocketcloudsupport.wyse.com/c...p&for_search=1


Wyse PocketCloud Team

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speedlever
2 Bronze

RE: XP.pro, RDP and VNC connections fail

I appreciate your suggestion, but it does nothing to solve the RDP problem nor does it tell me how to tap-hold and drag the connection to the top of the list. I am out of town on my XP.pro laptop right now and the main PC (top of my connection list) is turned off. I cannot do any testing, even though I have time, because I can't figure out how to move the XP connection to the top of the list. And I would still like to know how to get RDP working on the XP.pro laptop. I shouldn't have to use VNC which seems to be a work-around.

Many thanks for your patient assistance.

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speedlever
2 Bronze

RE: XP.pro, RDP and VNC connections fail

Any further follow-up on this?

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speedlever
2 Bronze

RE: XP.pro, RDP and VNC connections fail

I took advantage of the sale to purchase the pro version today. I would still like to resolve the RDP issue, if possible.

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