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iPad PocketCloud with VMware View - Could not connect to server
iPad PocketCloud with VMware View - Could not connect to server
Hello,
I have a problem with an iPad from my client.
They have VMware View 4.6 and iPad. So one of them bought PocketCloud Pro (the paid version).
They tried to log in with VMware View protocol in their network. But doesn't work... (see the images below)
Those settings are right filled in:
And I tried with VMware View for iPad, that worked fine, there's no problem. Then now I don't understand why it works on VMware View for iPad but not on Wyse PocketCloud for iPad.
Can anyone help me? It's really urgent...
Thank you very much
Suchitha
925 Posts
0
July 31st, 2015 21:00
Hi Nickvd,
Can you please turn ssl port to ON.
Thank you!
Wyse PocketCloud Team
Nickvd
7 Posts
0
August 3rd, 2015 20:00
As you can see on my screenshot in settings, SSL port is on in the settings...
Suchitha
925 Posts
0
August 3rd, 2015 20:00
Hi Nickvd,
Are you able to connect to this view server from a desktop view client(same network as the device)?
Is ssl turned on on the server side? is tunneling on?
Thank you!
Wyse PocketCloud Team
Nickvd
7 Posts
0
August 5th, 2015 20:00
Everythings works but execpt Wyse PocketCloud for iPad. VMware View Client for iPad works fine, but the problem on VMware View Client for iPad is the language for the keyboard. We have AZERTY, but VMware View Client only uses QWERTY. That's why one of my client bought the Wyse PocketCloud. But seems it won't connect... Houw should we resolve this? I don't think he's happy.
Nickvd
7 Posts
0
August 5th, 2015 21:00
Virtual :
Windows 7 Professional
English language
keyboard: DUTCH-Belgium Period.
Suchitha
925 Posts
0
August 5th, 2015 21:00
Hi Nick, Can you give some information on your desktop.
1) operating system
2)language set on your desktop
Thanks!
Wyse PocketCloud Team
Suchitha
925 Posts
0
August 6th, 2015 03:00
I already did. Hope that helps.
Wyse PocketCloud Team
Suchitha
925 Posts
0
August 6th, 2015 03:00
I could'nt connect to your system as well. I will inform the right person. Thank you!
Wyse PocketCloud Team
Nickvd
7 Posts
0
August 6th, 2015 03:00
When i'm logged in the VDI, then PocketCloud tries to connect on VDI (black screen) then I get this error.
BTW, see PM please.
Thank you very much.
Suchitha
925 Posts
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August 6th, 2015 03:00
Hi Nick, May we know why you are using Dutch? Your device keyboard is set to french. I tried french keyboard with english on my windows 7 without any issue.
Just trying to reproduce...
Thank you!
Wyse PocketCloud Team
Nickvd
7 Posts
0
August 6th, 2015 03:00
That didn't work...
Suchitha
925 Posts
0
August 6th, 2015 03:00
Hi , Can you please look into your view server settings. Is the prelogin message turned on? If On please disable it.
Thanks!
Wyse PocketCloud Team
Suchitha
925 Posts
0
August 6th, 2015 03:00
Hi Nick, Do you see this error message after entering your windows login name and password or, as soon as you try to connect?
How long does it take from the point of connect to see this error message?
Thank you for your help!
Wyse PocketCloud Team
Bridget-2015
1 Message
0
August 6th, 2015 03:00
Hi there, I have this exact same problem (although i'm not as knowledgeable as Nickvd). Pocketcloud used to work between my iPad and laptop but I get this message everytime I try to connect from outside our home network. Any advice would be useful.
Thanks, Bridget
Nickvd
7 Posts
0
August 6th, 2015 03:00
Because we use on the desktops (not virtual but physical) dutch-belgium period.
And I don't think this cares for the issue. Or does it?