Nickvd
1 Copper

iPad PocketCloud with VMware View - Could not connect to server

iPad PocketCloud with VMware View - Could not connect to server

Hello, 

I have a problem with an iPad from my client. 

They have VMware View 4.6 and iPad. So one of them bought PocketCloud Pro (the paid version). 
They tried to log in with VMware View protocol in their network. But doesn't work... (see the images below)

Those settings are right filled in:

And I tried with VMware View for iPad, that worked fine, there's no problem. Then now I don't understand why it works on VMware View for iPad but not on Wyse PocketCloud for iPad. 

Can anyone help me? It's really urgent...

Thank you very much

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Suchitha
3 Argentium

RE: iPad PocketCloud with VMware View - Could not connect to server

Hi Nickvd,
Can you please turn ssl port to ON.
Thank you!



Wyse PocketCloud Team

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Nickvd
1 Copper

RE: iPad PocketCloud with VMware View - Could not connect to server

As you can see on my screenshot in settings, SSL port is on in the settings...

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Suchitha
3 Argentium

RE: iPad PocketCloud with VMware View - Could not connect to server

Hi Nickvd, 
Are you able to connect to this view server from a desktop view client(same network as the device)?
Is ssl turned on on the server side? is tunneling on?
Thank you!



Wyse PocketCloud Team

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Nickvd
1 Copper

RE: iPad PocketCloud with VMware View - Could not connect to server

Everythings works but execpt Wyse PocketCloud for iPad. VMware View Client for iPad works fine, but the problem on VMware View Client for iPad is the language for the keyboard. We have AZERTY, but VMware View Client only uses QWERTY. That's why one of my client bought the Wyse PocketCloud. But seems it won't connect... Houw should we resolve this? I don't think he's happy.

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Suchitha
3 Argentium

RE: iPad PocketCloud with VMware View - Could not connect to server

Hi Nick, Can you give some information on your desktop.
1) operating system
2)language set on your desktop

Thanks!


Wyse PocketCloud Team

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Nickvd
1 Copper

RE: iPad PocketCloud with VMware View - Could not connect to server

Virtual : 
Windows 7 Professional 
English language
keyboard: DUTCH-Belgium Period.

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Suchitha
3 Argentium

RE: iPad PocketCloud with VMware View - Could not connect to server

Hi Nick, May we know why you are using Dutch? Your device keyboard is set to french. I tried french keyboard with english on my windows 7 without any issue. 
Just trying to reproduce...
Thank you!


Wyse PocketCloud Team

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Nickvd
1 Copper

RE: iPad PocketCloud with VMware View - Could not connect to server

Because we use on the desktops (not virtual but physical) dutch-belgium period. 
And I don't think this cares for the issue. Or does it?

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Suchitha
3 Argentium

RE: iPad PocketCloud with VMware View - Could not connect to server

Hi Nick, Do you see this error message after entering your windows login name and password or, as soon as you try to connect?
How long does it take from the point of connect to see this error message?
Thank you for your help!


Wyse PocketCloud Team

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