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invalid credentials after update

invalid credentials after update

hello, i loved this app/program and it was great...... until I had to do the update. now everytime i try and connected i get invalid credentials when i try and connect.

When i updated, i seen it erased my connection settings username/password so I put in my gmail username/password ( I assume that's the user/pass I need to put in since that's what i did last time) but everytime I try i get this invalid credentials. I ran the diagnostic pocketcloud on pc and everything was fine there, and also un/re the pocketcloud app and it autodiscovered my pc.

I tried to also just put username without the @gmail but still same probiem. Any help is greatly appreciated and just making sure but that's the user/pass I want to enter correct, my gmail user/pass?

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Josh-2015
4 Germanium

RE: invalid credentials after update

Sorry about the troubles, hopefully I can help get you set up. You only need the gmail credentials for logging into auto-discovery (in the companion on your remote PC and within PocketCloud Settings). 

Are you seeing your computer on your connections list? When you try to connect to your remote server, is this when you are prompted to enter your credentials again? If so, please take a look at the following knowledge-base article to explain what credentials to use:

http://pocketcloudsupport.wyse.com/e...ud-credentials

Please let me know if this does not help you get connected.

 

 


Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

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kroote
1 Copper

RE: invalid credentials after update

after typing in several usernames that I would have I am still getting Invalid credentials

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Josh-2015
4 Germanium

RE: invalid credentials after update

Are you connecting to a Windows 8 computer? You may need to enter your Windows live account information. It is usually an email address.

 

 


Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com

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