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Wyse 3020 Merlin v8.6 neither 32bit nor 64bit image

Hello everyone,

i recently baught a Wyse 3020 Model Tx0D and iÄm trying to upgrade it to ThinOS v8.6 using the USB Imaging Tool. Strangely when adding the image xm-file the tool reports that "the selected image is not compatible to 32 Bit architecture". When setting to 64 Bit it reports the same thing for 64 Bit architecture.

Unfortunately there is nothing more to set.

Does anyone else seen this error before?

Greetings

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Re: Wyse 3020 Merlin v8.6 neither 32bit nor 64bit image

When trying to add the Merlin image in the firmware tool, specifically which file are you trying to add?  The .RSP or the .XML?

You should be using the .XML. 

In addition, as the 3020 is quite old, you may need to try some older versions of the USBFT.

http://downloads.dell.com/Wyse/USBFT/

 

 

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Re: Wyse 3020 Merlin v8.6 neither 32bit nor 64bit image

I used the xml-file since there was no rsp-file. I tried USB tool v3.3.0, 3.2.0 and a slightly old 2.x. But i can try some other versions i guess.
The 3020 i'm using is from 2017. It was one of the newer ones on ebay 🙂

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Re: Wyse 3020 Merlin v8.6 neither 32bit nor 64bit image

Can you share the service tag off the device?

You can PM me if you are not comfortable posting publicly.

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Re: Wyse 3020 Merlin v8.6 neither 32bit nor 64bit image

Sure, <Service Tag removed>.

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Re: Wyse 3020 Merlin v8.6 neither 32bit nor 64bit image

I see the same problem when trying to use USBFT 3.3.  I am looking into it. 

I do see here, https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=28yk2&oscode=thn80&productco...

that it specifically calls out USBFT 3.1, Have you tried that version?

http://downloads.dell.com/Wyse/USBFT/3.1.0/

 

 

 

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Re: Wyse 3020 Merlin v8.6 neither 32bit nor 64bit image

Hey,

i just tired v3.1.0 of the USB imaging tool. Unfortunately the result is the same.
I think the XML-file or the image itself is faulty.

I tried updating the device via Wyze Management Suite but this doesnt seem to work either.
I just leave it that way and move on to another machine.

Thanks for your help buffalobound 🙂

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