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Zooming in PDF document disconnects the RDP session
Zooming in PDF document disconnects the RDP session
When using _206 to connect to W2K12R2 and opening http://www.wyse.com/sites/default/fi...nOS-170713.pdf the RDP session disconnects/crashes when zooming in and out multiple times. It brings you back to the ThinOS desktop but when you click on the RDP connection again to reconnect it opens a new RDP session using the same user ID. So there are two issues here:
1. session crashes when zooming in and out a couple of times
2. reconnecting to a crashed/disconnected session does not work
Reconnecting to a manually disconnection session does work (reconnect=yes is in the INI).
JorisL-2015
63 Posts
0
June 18th, 2015 05:00
Event log at the time of a crash. As you can see there is nothing in there that points to a cause.
09:04:34 System Start Date: 2013/11/28 Thursday
09:04:34 System Version: 8.0_206 (ROM: 3.0B)
09:04:34 CPU Version: AMD G-T48E Processor
09:04:34 Ethernet device version: RTL8168b/8111b.
09:04:34 VGA: offscreen video ram = 221 MB
09:04:35 Initializing Certification Center ...
09:04:36 AUDIO: Change record device to HD Audio
09:04:36 AUDIO: Change playback device to HD Audio
09:04:37 VUSB: Local Device(0x04f2,0x0112,0x03,0x01,0x01)
09:04:37 USB: Found a new 1.5Mbps device "HID" on port 6
09:04:37 USB: Found a new 1.5Mbps device "HID" on port 6
09:04:37 Looking up IP address from DHCP ...
09:04:42 Obtain IP[192.168.1.230] from DHCP server[192.168.1.160]
09:04:42 DHCP lease time: 8 day 00:00:00
09:04:42 Contacting WDM server ...
09:04:42 WDM agent: write error: 2
09:04:42 WDM agent: write error: 2
09:04:42 WDM agent: write error: 2
09:04:42 WDM agent: open "http://192.168.1.161:80" failed
09:04:42 Contacting File Server ...
09:04:42 Accessing system profile ...
09:04:42 rdgateway.cer: file already exists.
09:04:42 Invalid statement: AutoDetectNetwork
10:04:44 Checking Software ftp:/wnos/ZD10_wnos ...
10:04:45 Contacting SNTP [192.168.1.160] ...
10:04:45 SMP: cpu 2 starts up
10:04:57 RDP: Start session to MS01-W2K12.WYSEDEMO.LOCAL
10:04:57 RDP: Connect to MS01-W2K12.WYSEDEMO.LOCAL ...
10:04:57 RDP: Connecting to gateway [rdgateway.wysedemo.local]
10:04:57 TSGW: Tunnel Initialization Succeeded
10:04:57 TSGW: Channel Initialization Succeeded
10:04:58 RDP: NLA CredSSP Authentication
10:04:58 KRB: Kerberos authentication OK!
10:04:58 RDP: create network detection channel
10:04:59 RDP: Graphics Pipeline is enabled
10:05:25 VOR: Media type video/x-h264
10:08:48 VOR: Media type video/x-h264
10:09:01 VOR: Media type video/x-h264
10:10:48 VOR: Media type video/x-h264
10:12:53 USB: Found a new 480Mbps device "Mass Storage" on port 7
10:12:55 D: registered, type 0xb, size 7601 MB.
10:12:55 Event Log: output to D:/WTOS_log.txt
10:17:38 RDP: Start session to MS01-W2K12.WYSEDEMO.LOCAL
10:17:38 RDP: Connect to MS01-W2K12.WYSEDEMO.LOCAL ...
10:17:38 RDP: Connecting to gateway [rdgateway.wysedemo.local]
10:17:38 TSGW: Tunnel Initialization Succeeded
10:17:38 TSGW: Channel Initialization Succeeded
10:17:39 RDP: NLA CredSSP Authentication
10:17:39 KRB: Kerberos authentication OK!
10:17:39 RDP: create network detection channel
10:17:40 RDP: Graphics Pipeline is enabled
10:18:16 USB: Found a new 480Mbps device "Mass Storage" on port 7
10:18:18 D: registered, type 0xb, size 7601 MB.
10:18:24 Event Log: output to D:/WTOS_log.txt
Leon Kan Li
20 Posts
0
June 18th, 2015 06:00
I suppose this is ZD10 (D10D or Z10D) according to logs above "10:04:44 Checking Software ftp:/wnos/ZD10_wnos ..."
I tried on 8.0_206 Z10D and cannot see this happening. I downloaded the PDF and used "Ctrl" + mouse scroll to zoom in/out a number of times. There is nothing abnormal in my RDP W2K12.
Is this W2K12 the same one built on your Win8.1 laptop? Please kindly try it with a VM on W2K12 or W2K8R2 instead of personal laptop...
Leon Kan Li
20 Posts
0
June 18th, 2015 06:00
WES7 means WTOS 7 right? That one does not have RDP8 i.e. there was no GFX feature; maybe it is worthwhile to try it with a Windows RDP8 client e.g. the RDP on your Windows 8 or Windows 8.1 Laptop...
In the meantime if it is not too much trouble could you try INI "SessionConfig=RDP EnableGFX=no" with your D10D which I think might makes the issue go away...
Leon Kan Li
20 Posts
0
June 18th, 2015 06:00
Joris has helped to force a Coredump and DEV has had a look; it should be things related to GFX but without being able to reproduce the problem here there is no further progress yet...
We are still trying to reproduce the problem this end for next step of investigation.
lulin
73 Posts
0
June 18th, 2015 06:00
sounds the server side issue, could you try it on windows client or D90?
Leon Kan Li
20 Posts
0
June 18th, 2015 06:00
Latest update: DEV has confirmed a fix of this issue will be in next build
JorisL-2015
63 Posts
0
June 18th, 2015 06:00
issue remains with _208 drop
JorisL-2015
63 Posts
0
June 18th, 2015 06:00
I am using the D10D. I tried with W2K12R2 running on a server with HyperV 2008R2. It still crashes the session when you use the scoll wheel (I didn't need Ctrl) to zoom in and out multiple times. I upgraded all my VM's to W2K12R2 so cannot test W2K12.
JorisL-2015
63 Posts
0
June 18th, 2015 06:00
also Trace file is welcome
Disabling gateway does not make a difference.
I sent a trace and coredump to Leon last week.
lulin
73 Posts
0
June 18th, 2015 06:00
please disable gateway and check if it still happens
also Trace file is welcome
JorisL-2015
63 Posts
0
June 18th, 2015 06:00
Just tried with WES7 device using Receiver 4.1 and this does not have the issue so I don't think it is server side