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Wyse Multi Screen issue with IE8 on W2k8 R2 x64
Wyse Multi Screen issue with IE8 on W2k8 R2 x64
Hi,
We have an issue with TCX Multi Display 1.2.4.1 whereby when running enabled on a Citrix XenApp published desktop, IE8 crashes frequently. The application log details of one of the types of crash are below, the other is the same but references 'rutils.dll' as the faulting module:
Log Name: Application
Source: Application Error
Date: 09/09/2010 16:12:26
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords: Classic
User: N/A
Computer: server1
Description:
Faulting application name: iexplore.exe, version: 8.0.7600.16385, time stamp: 0x4a5bc69e
Faulting module name: RASAPI32.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdad7
Exception code: 0xc0000005
Fault offset: 0x000017e9
Faulting process id: 0x2108
Faulting application start time: 0x01cb503168e8a0f8
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: C:\Windows\system32\RASAPI32.dll
Report Id: a740d66b-bc24-11df-92fa-005056850d2e
Event Xml:
schemas.microsoft.com/.../event">
1000
2
100
0x80000000000000
472
Application
server1
iexplore.exe
8.0.7600.16385
4a5bc69e
RASAPI32.dll
6.1.7600.16385
4a5bdad7
c0000005
000017e9
2108
01cb503168e8a0f8
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\system32\RASAPI32.dll
a740d66b-bc24-11df-92fa-005056850d2e
This does indeed seem to be a bug as a couple of others out there are getting it, is there any fix due?
Many thanks!
jung-2015
2 Posts
0
June 17th, 2015 02:00
We are getting pretty much exactly the same errors on our box:
Wyse TCX Multi Display 1.2.1.4
Windows 2008 R2 Remote Desktop Services (Terminal Server)
Faulting application name: iexplore.exe, version: 8.0.7600.16385, time stamp: 0x4a5bc69e
Faulting module name: RASAPI32.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdad7
Exception code: 0xc0000005
Fault offset: 0x000017e9
Faulting process id: 0x57c0
Faulting application start time: 0x01cb8a3919a0b716
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: C:\Windows\system32\RASAPI32.dll
Report Id: 5775cac6-f62c-11df-8b7b-000c29f223b8
....
happening only for users who have the dual-screen Wyse v10L machines.
will post back with any updates on configuration changes we've made...
mcbride-2015
1 Message
0
June 17th, 2015 02:00
Has there been any followup or changes on this issue? We encountered this during testing on Windows 2008 R2 32-bit (with plain Microsoft Terminal Services) in testing over the summer and was told that there would be a new version of TCX Suite released which may solve the problems, but nothing has appeared. Now testing on Windows 2008 R2 64-bit and the problem is here as well. (TCX Suite v4.0.0.17)
Shade-2015
2 Posts
0
June 17th, 2015 02:00
I think that I may have found a solution.
We are testing it now but you are more then welcome to test as well. What I was told was to fill out the forms and download the Wyse TCX Server Suite, I downloaded version 4.0.1.21. When you go to install it, select custom install and only select the TCX Multi Display piece of it. I was told that this piece will not expire and you do not need a license for this part. Once installed, it runs as a service, no configuration needed.
Thus far, I am not getting any DEP errors. Am testing with some users for the iexplore.exe errors.
*Disregard, I am getting a ton of memory errors as before*
Shade-2015
2 Posts
0
June 17th, 2015 02:00
I am also getting the same.
Wyse TCX Mutli-Display Version 1.2.1.7
Windows 2003 R2 Terminal Server
Not only with Internet Explorer 8 but other applications. We receive Application Errors and a ton of pop ups from DEP (Data Execution Prevention).
When I disable the Wyse TCX Mutli-Display, no application errors or DEP Pop ups. Enable it and I get those errors constantly.
Errors:
Faulting application iexplore.exe, version 8.0.6001.18702, faulting module rtutils.dll, version 5.2.3790.3959, fault address 0x000017d4.
Faulting application iexplore.exe, version 8.0.6001.18702, faulting module rasapi32.dll, version 5.2.3790.3959, fault address 0x000013a7.