Screen Painting/Tearing Issue
Hello Forum users and support agents,
I am having an issue that I am hoping you can point me in the right direction on. The issue I am having is on our S30 thin clients. When a user signs into the Main Desktop connection their profile loads fine and everything is working in terms of the session.
Our users at any time can hit "Ctrl + Alt + End" and the connection manager will come up. Then the user is able to click on LDOC which is an RDP connection to another server. This session will come up fine as well and the user is able to logon.
When the user wants to leave LDOC and go back to the Main Desktop they hit "Ctrl + Alt + End" and we have an issue where the connection is made however the screen does not update or refresh properly. If I click the task bar and start clicking around the screen I can almost paint the Main Desktop back. I am calling it screen tearing. This happens on multiple users and multiple devices.
Example of Screen tearing Below
I have made adjustments on the thin client to the memory allocation and that did not seem to do anything to resolve this issue.
Brian, I am experiencing the same issue that you started at the beginning of the thread. I have talked to Wyse support for quite a bit on this and they have not as yet mentioned anything like the hot fix for citrix in our discussions. I will bring this hotfix up with the server team and see where we can go from there. Have you tried out this hotfix yet? Did it fix the problem that you had with the wyse thin clients? As a note on this, none of our thin clients running WTOS of almost any version have had a problem as yet.