McGr
2 Bronze

Certified printers?

Well, I'm officially admitting defeat and now reaching out for help. 

We have a remote worker with a 3290 Windows Embedded Thin Client and they bought their own printer

I put the device in write mode, installed the printer drivers, confirmed everything showed up correctly and yet when I try to do a test print, there's no activity whatsoever. 

I tried a different path - Forced the printer to use the dell open print driver. We got it to print, but only the first print was 'perfect'. Every subsequent print was just a mess of symbols and this persisted after a restart. 

We've come to the conclusion that the printer just isn't compatible and I'm having a **bleep** of a time finding a specifically compatible printer. 

I found a really old document that gave a list of Dell printers that were certified for use with the Dell open print drivers but of course none of those printers are available. 

Is there a list of certified or at least known working good printers with these WES7 thin clients so I can actually get one connected by USB?

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5 Replies
buffalobound
3 Zinc

Re: Certified printers?

What is the printer you are testing with?   The challenge is finding a printer with Windows 7 support.  I have seen pretty consistent success with HP printers using the HP Universal print driver.

Most printer manufacturers have pretty comprehensive "bloated" software packages for installing, but you can normally find a basic PC5/PCL6 or universal printer for them on their support sites and that is usually your most likely success.

I know you said you are disabling write filter, are you installing the printer as administrator?

If the printer is a multifunction that may rely on the scanning subsystem you may need to install the USBSCAN.Sys file prior to installing the driver.

         As admin, disable Write Filter

  • Using Explorer, go to C:\Windows\System32\DriverStore\FileRepository\sti.inf_x86_neutral_6a74c91c1f72826
  • Right-clic on sti.inf and select ‘Install’
  • Also, be sure WIA service is not disabled.

  • Try again

  • If working, enable Write Filter

 

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McGr
2 Bronze

Re: Certified printers?

Try as we might, we couldn't get the printer (An HP Office Jet 6968) working. Even with the universal print driver. , We thought we had some hope at first but ended up disappointed as we saw the printer load a piece of paper, print a single nonsensical character, eject the page, load another, print a square or something of the like, and continued on like this. 

Eventually the PCL5 and 6 universal driver just complained they weren't compatible and we're back to square one. Made no sense to me at all why it would partially work or behave in this manner. 

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buffalobound
3 Zinc

Re: Certified printers?

That is a bummer to hear.   

It is definitely a reminder that Windows embedded 7 was not, treated as standard windows 7 by many manufacturers, and more than ever having a tested/validated set of peripherals is critical.  I have run into this even with full pc's.   When users have freedom to purchase and add any device, things usually dont go well.   The good news is that Windows 10 based thin clients are full windows 10 with advanced controls (write filter, reg filter, management agent), and we dont see as many compatibility issues. 

 

 

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McGr
2 Bronze

Re: Certified printers?

Indeed, we're going to have a hard time getting this replaced out of cycle so we're stuck with it. I just wish Dell would update their documentation. 

This document https://www.dell.com/downloads/emea/products/printer/datasheets/printer%20opd_q3fy11_emea%20final%20... updated in October 2017 does show a list of compatible printers with the Dell Open Print driver, but of course, dell doesn't make these printers anymore (Granted I could buy the lexmark equivalents but it looks like many of those have been phased out as well) - I even tested with our in house lexmark. Nothing. 

Guess I'm going to have to wait on the Dell rep to get back to us to confirm what is, and is not, supported!

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McGr
2 Bronze

Re: Certified printers?

Just for reference, a Dell rep gave us following list of printers. We're ordering one of the lexmark models and will report back if it works - Hopefully this is helpful for anyone else who ends up in the same position as us 

 

INKJET PRINTERS
EPSON Expression Home XP-440 All-in-One Printer
EPSON Expression Home XP-440 All-in-One Printer
Epson Expression Premium XP-640 Inkjet Printer - Multifunction Wi-Fi
EPSON Expression Premium XP-6000 All-In-One Printer
EPSON WorkForce WF-2860 All-In-One Printer
EPSON WorkForce Pro WF-3720
EPSON WorkForce Pro WF-4720
EPSON Expression Premium XP-830
EPSON WorkForce Pro WF-4730
EPSON WorkForce WF-7710
Canon MG3620 Inkjet Printer - Multifunction Wi-Fi
EPSON WorkForce WF-7720
EPSON WorkForce ET-3750 EcoTank All-In-One Printer
EPSON WorkForce® ET-16500 EcoTank™ All-in-One
Canon MG2525 Inkjet Printer - Multifunction
EPSON Expression ET-2750 EcoTank All-In-One Printer

COLOR LASER PRINTERS:

Lexmark C2425dw
Xerox Phaser 6510
Xeros Phaser 6022/NI
Xerox C400DN
Xerox VersaLink C600 Color Printer
Xerox C7000/N
Xerox 6515/DN
LexMark MC2425adw

Lexmark MS321dn
Xerox 3330/DNI
Lexmark B2338DW
Xerox Phaser 3260
Lexmark B2442dw
Lexmark MS421dn

B&W multifunction printers

Xerox 3335/DNI
Xerox WorkCebter 3345
Xerox WorkCentre 3225/DNI
Lexmark MB1=2338adw
Xerox 3610/N
Lexmark MX321adn