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Thin client are getting black screen on the startup

All of the sudden, 5 thin clients of mine are getting black screen on the start up, how to let them to start up normal, is there a way we can do this from the device itself ?
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Re: Thin client are getting black screen on the startup

What model are they?

What operating system?

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Re: Thin client are getting black screen on the startup

Hi Buffalobound
same problem on several TC. WYSE 5070 "B72GXN2". No signal on both DP connections. Screen is a Dell P2314Hc. 
TIA

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Re: Thin client are getting black screen on the startup

Alonso.   On a 5070 (not clear which OS) I would definitely say get a support case open. 

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Re: Thin client are getting black screen on the startup

Thank you

the OS is win10, but cant see bootscreen.

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Re: Thin client are getting black screen on the startup

Absolutely not normal.  Get a support ticket open, and update us on the result.

Have you tried different cables and displays?

 

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Re: Thin client are getting black screen on the startup

same thing here with Wyse Management Suite 1.3 on thin clients 3040 and 5070.

Thin OS

just presenting citrix storefront applications onto the desktop.   A user will open an app, do what they need to do, and "sometimes' the screen will go black and stay that way.    I can see the mouse pointer, it moves around fine, but the screen remains black.

Only fix i've found so far is to restart the thin client.

These units are less than a week old.

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Re: Thin client are getting black screen on the startup

Firmware version?

 

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