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Unable to connect (0x1002) - P20

Exclamation Unable to connect (0x1002) - P20

Unable to connect to VDI (View Connection Server 5.1) from P20 (Firmware Ver. 4.0).

Tried changing negotiation ciphers, etc. Any help would be high appreciated! Here's the log (what I could put into the post limit anyways...):

************************* Device Configuration *************************
Firmware Version: 4.0.0 Firmware Build ID: rc_tera_r4_0@12593

IN VPD: mac_addr = 00-80-64-A0-A8-2C
IN FLASH: peer_mac_addr = 00-00-00-00-00-00
IN FLASH: ip_address = 10.30.6.78
IN FLASH: peer_address = 10.30.6.62
IN FLASH: cms_address =
IN FLASH: subnet_mask = 255.255.0.0
IN FLASH: gateway = 10.30.0.1
IN FLASH: primary_dns = 10.30.5.2
IN FLASH: secondary_dns = 10.10.5.2
NOT FOUND: language = ENGLISH
NOT FOUND: enable_audio = enabled
IN FLASH: enable_auto_reconnect = disabled
NOT FOUND: enable_dhcp = enabled
NOT FOUND: enable_slp_discovery = enabled
NOT FOUND: enable_dual_monitor = disabled
IN FLASH: enable_event_log_async = disabled
IN VPD: unique_id = 00-80-64-A0-A8-2C
IN VPD: serial =
IN VPD: version = 62916017120-F
IN OFD: enable_static_ip_fallback = enabled
IN OFD: static_ip_fallback_timeout = 120
IN OFD: static_ip_fallback_ip_address = 192.168.1.50
IN OFD: static_ip_fallback_gateway = 192.168.1.1
IN OFD: static_ip_fallback_subnet_mask = 255.255.255.0
NOT FOUND: ntp_host =
NOT FOUND: ntp_query_interval = 86400
NOT FOUND: enable_dst = disabled
IN OFD: enable_gpio_flash_reset = disabled
IN VPD: fw_part_number = FW010073
NOT FOUND: mtu_size = 1400
NOT FOUND: edid_eeprom_sync_display_0 = 0
NOT FOUND: edid_eeprom_sync_display_1 = 0
NOT FOUND: pcoip_device_name = pcoip-portal-008064a0a82c
NOT FOUND: host_monitor_table = [host monitor table not shown]
NOT FOUND: enable_host_driver = disabled
NOT FOUND: enable_ipv4 = enabled
NOT FOUND: enable_ipv6 = disabled
IN FLASH: domain_name = pbhm.local
NOT FOUND: fqdn = pcoip-portal-008064a0a82c.pbhm.local
NOT FOUND: enable_dhcpv6 = enabled
NOT FOUND: enable_slaac = enabled
NOT FOUND: initial_setup_complete = yes
IN OFD: enable_password_protection = enabled
IN FLASH: vdm_server_address = 10.30.5.35
IN FLASH: vdm_server_port = 443
IN FLASH: enable_wol = disabled
IN FLASH: wol_host_ip_address =
IN FLASH: wol_host_mac_addr = 00-00-00-00-00-00
NOT FOUND: enable_vdm_ssl(deprecated) = enabled
IN FLASH: enable_vdm_auto_connect = disabled
IN FLASH: enable_aes_128_gcm = enabled
IN FLASH: enable_salsa20_256_round12 = enabled
NOT FOUND: device_bandwidth_limit_kbps = 0
NOT FOUND: device_bandwidth_target_kbps = 0
NOT FOUND: device_bandwidth_floor_kbps = 0
IN FLASH: display_topology = [shown below]
IN FLASH: vdm_login_username = aosborne
IN FLASH: vdm_login_domain_first = PBHM
NOT FOUND: vdm_login_domain_last =
IN FLASH: enable_vdm_auto_launch_first_desktop = disabled
IN FLASH: enable_vdm_login_username_caching = enabled
IN FLASH: enable_vdm_use_osd_logo_for_view_banner = disabled
IN FLASH: enable_peer_loss_overlay = disabled
IN FLASH: enable_vdm_kiosk_mode = disabled
IN FLASH: enable_vdm_kiosk_mode_custom_username_form = disabled
IN FLASH: vdm_kiosk_mode_custom_username =
IN FLASH: vdm_kiosk_mode_password = [password not shown]
NOT FOUND: enable_display_topology = enabled
IN FLASH: enable_prefer_gscis_over_piv_endpoint = enabled
NOT FOUND: enable_num_lock = disabled
NOT FOUND: usb_local_table = [use web interface to view table]
NOT FOUND: vdm_securid_login_username =
IN FLASH: vdm_desktop_name_to_select =
NOT FOUND: enable_web_interface = enabled
NOT FOUND: hide_menu_item_mask = 0x00000000
IN FLASH: vdm_server_address_cache_mode = history]
NOT FOUND: syslog_host =
NOT FOUND: syslog_port = 514
NOT FOUND: touch_screen_calib_table = [0x0|xh:0|xl:0|yh:0|yl:0|swp:0]
NOT FOUND: touch_screen_right_click_enable = disabled
NOT FOUND: touch_screen_right_click_delay = 750
NOT FOUND: syslog_facility = 19
IN FLASH: onesign_bootstrap_url =
NOT FOUND: image_user_config =
NOT FOUND: enable_802_1x = disabled
NOT FOUND: 802_1x_user_identity =
IN FLASH: session_connection_type = ctcm:2 pdom:0 alom:0 scnt:3 wolc:0 help:0 dddm:0 snsl:0 o
IN FLASH: vdm_helpdesk_server_url =
IN FLASH: vdm_helpdesk_username =
IN FLASH: vdm_helpdesk_password = [password not shown]
IN FLASH: vdm_helpdesk_domain_first =
NOT FOUND: vdm_helpdesk_domain_last =
IN FLASH: vdm_helpdesk_desktop_pool_name =
IN FLASH: vdm_helpdesk_link_text =
IN FLASH: vdm_ext_server_address_cache_first = [shown below]
IN FLASH: vdm_ext_server_address_cache_1 = [shown below]
IN FLASH: vdm_ext_server_address_cache_2 = [shown below]
IN FLASH: vdm_ext_server_address_cache_3 = [shown below]
IN FLASH: vdm_ext_server_address_cache_last = [shown below]
NOT FOUND: hotkey_reset_params =
NOT FOUND: usb_ehci_mode = enabled
NOT FOUND: onesign_home_site_servers =
NOT FOUND: onesign_failover_site_servers =
NOT FOUND: enable_audio_line_in =
NOT FOUND: hardware_params =
IN FLASH: display_topology_extended_config = clpr:0
NOT FOUND: edid_native_resolution_override =
NOT FOUND: verified_vcs_address_cache_first = [shown below]
NOT FOUND: verified_vcs_address_cache_1 = [shown below]
NOT FOUND: verified_vcs_address_cache_2 = [shown below]
NOT FOUND: verified_vcs_address_cache_3 = [shown below]
NOT FOUND: verified_vcs_address_cache_last = [shown below]
IN FLASH: pcoip_session_cipher_config = ae2g:1 ae1g:1 sa2r:1
NOT FOUND: host_name =
NOT FOUND: last_known_tod = 0000-00-00 00:00:00
*************************** Display Topology ****************************
Display Topology: Enabled

Primary Display: 0
Display Position Map: Horizontal
Alignment: Top
Monitor Port 0:
Position: 0
Rotation: No rotation
Resolution: 1280x1024 @ 60Hz
Origin: (0, 0)
Monitor Port 1:
Position: 1
Rotation: No rotation
Resolution: 0x0 @ 0Hz
Origin: (0, 0)
*************************** Attached Devices ***************************
Monitor Port 0:
Display State: Not in Session
Display Name: DELL 1708FP
Serial Number: KU789732AM3M
Manufacturer Name: DEL
ID Product Code: 4024
Native Resolution: 1280x1024 @ 60 Hz
Current Resolution: 1280x1024 @ 60 Hz
USB Port 0:
Status: Standalone
Product Name: Dell QuietKey Keyboard
Product Serial:
Vendor ID: 413C
Product ID: 2106
Device Class: 00
Sub Class: 00
Protocol: 00
Controller: OHCI
USB Port 1:
Status: Standalone
Product Name: DELL USB Laser Mouse
Product Serial:
Vendor ID: 046D
Product ID: C063
Device Class: 00
Sub Class: 00
Protocol: 00
Controller: OHCI
************************** VCS Address Cache ***************************
VDM Server Address Cache:
https://10.30.5.35
Verified VCS Address Cache:
(no entries)

0d,16:00:02> LVL:3 RC: 0 MGMT_SSIG :(schan_client_cback): queuing EVENT_SCHAN_RESET
0d,16:00:02> LVL:3 RC: 0 MGMT_SSIG :NEGOTIATED: transition 34 into NEGOTIATED (PRI: 0)
0d,16:00:02> LVL:1 RC:-500 TRANSPORT :Non IPv4 or IPv6 packet received
0d,16:00:02> LVL:1 RC:-500 TRANSPORT :Packet failed network header strip
0d,16:00:06> LVL:1 RC:-500 TRANSPORT :Non IPv4 or IPv6 packet received
0d,16:00:06> LVL:1 RC:-500 TRANSPORT :Packet failed network header strip
0d,16:00:06> LVL:1 RC:-500 TRANSPORT :Non IPv4 or IPv6 packet received
0d,16:00:06> LVL:1 RC:-500 TRANSPORT :Packet failed network header strip
0d,16:00:09> LVL:1 RC:-500 TRANSPORT :Non IPv4 or IPv6 packet received
0d,16:00:09> LVL:1 RC:-500 TRANSPORT :Packet failed network header strip
0d,16:00:10> LVL:2 RC: 0 MGMT_PCOIP_DATA :************************************************* ***************
0d,16:00:10> LVL:2 RC: 0 MGMT_PCOIP_DATA :Tx pkts = 5, Tx bytes = 410, Rx pkts = 0, Rx bytes = 0
0d,16:00:10> LVL:2 RC: 0 MGMT_PCOIP_DATA :Tx Bandwidth (kbps): Limit = 8000, Avg = 0, Min = 0, Max = 0
0d,16:00:10> LVL:2 RC: 0 MGMT_PCOIP_DATA :Rx Bandwidth (kbps): Avg = 0, Min = 0, Max = 0, Loss = 0 pkts
0d,16:00:10> LVL:2 RC: 0 MGMT_PCOIP_DATA :RTT (ms): Avg = 0, Min = 0, Max = 0
0d,16:00:10> LVL:2 RC: 0 MGMT_PCOIP_DATA :************************************************* ***************
0d,16:00:10> LVL:3 RC: 0 MGMT_SESS :(pcoip_data_cback): event: 0x4, PRI: 0 - queuing EVENT_PCOIP_DATA_OPEN_TIMEOUT
0d,16:00:10> LVL:3 RC: 0 MGMT_SESS :OPEN_PCOIP: transition 49 into TEARDOWN (PRI: 0)

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RE: Unable to connect (0x1002) - P20

0d,16:00:02> LVL:3 RC: 0 MGMT_SSIG schan_client_cback): queuing EVENT_SCHAN_RESET
0d,16:00:02> LVL:3 RC: 0 MGMT_SSIG :NEGOTIATED: transition 34 into NEGOTIATED (PRI: 0)
0d,16:00:02> LVL:1 RC:-500 TRANSPORT :Non IPv4

 

 

 


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RE: Unable to connect (0x1002) - P20

http://communities.vmware.com/docs/DOC-14974

Using View Administrator, go to the Configuration Servers section. Select a Connection Server, select Edit and tick the box "Use PCoIP Secure Gateway for PCoIP connections to desktop".

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