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M.Li
1 Copper

XPS 13 9360 驱动程序更新失败

XPS 13 9360 使用SupportAssist检测显示 Realtek PCIE Memory Card Reader Driver可以更新,但是每次安装都失败,手动从官网下载安装包(哈希值已验),仍旧无法更新,但机器正常使用,请解决
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Community Manager
Community Manager

回复: XPS 13 9360 驱动程序更新失败

您好,这个是主板芯片组中的SD读卡驱动,一般电脑使用正常的话,可以不用去更新这个驱动;

如果一定要更新安装,建议您在电脑这个驱动前先退出其他的程序,包括系统杀毒和第方的系统优化类软件哈,如果还是安装有问题,建议可以先尝试下载更新主板驱动再来安装这个驱动看看;

Windows 10系统下主板驱动:Intel Chipset Device Software Driver:https://downloads.dell.com/FOLDER04370908M/10/Intel-Chipset-Dev...

 

如有问题欢迎继续咨询. 谢谢!

 

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DDJsq
1 Nickel

回复: XPS 13 9360 驱动程序更新失败

你好!我也是在安装读卡器驱动时总是安装失败。

我在安装时退出了其它程序,也更新了主板驱动,同时还手动下载了专门更新读卡器驱动到本地进行安装,可是还是安装失败,log如下,请问我碰到的问题该如何解决呢?

 

[Tue Feb 19 12:52:21 2019] Update Package Execution Started
[Tue Feb 19 12:52:21 2019] Original command line: "C:\Users\sq\Downloads\Chipset_Driver_MDR6D_WN32_10.0.10586.21289_A03.EXE"
[Tue Feb 19 12:52:21 2019] DUP Framework EXE Version: 3.8.1.41
[Tue Feb 19 12:52:21 2019] DUP Release: MDR6DA03
[Tue Feb 19 12:52:21 2019] Initializing framework...
[Tue Feb 19 12:52:22 2019] Data in smbios table is (hex)value = 8 , Chasis type (hex)value = 8 , System type is : Client
[Tue Feb 19 12:52:22 2019] logo.png
[Tue Feb 19 12:52:23 2019] User Command: attended
[Tue Feb 19 12:52:23 2019] DUP Capabilities Value: 50331647 (0x2FFFFFF)
[Tue Feb 19 12:52:23 2019] DUP Vendor Software Version: 10.0.10586.21289
[Tue Feb 19 12:52:23 2019] System ID: 0616
[Tue Feb 19 12:52:23 2019] System model description: Vostro 5470
[Tue Feb 19 12:52:23 2019] Local System/Model Compatible with this Package? No
[Tue Feb 19 12:52:23 2019] Local System OS Version: 10.0.0.0
[Tue Feb 19 12:52:23 2019] OS Compatible with this Package? Yes
[Tue Feb 19 12:52:23 2019] Local System OS Language: ZH
[Tue Feb 19 12:52:23 2019] Language Compatible with this Package? Unknown
[Tue Feb 19 12:52:23 2019] Identified Behavior : attended
[Tue Feb 19 12:52:23 2019] Extraction-miniunz path: c:\PROGRA~3\dell\drivers\5EB67E~1\miniunz.exe
[Tue Feb 19 12:52:23 2019] Extraction-arguments: -x C:\Users\sq\DOWNLO~1\CHIPSE~1.EXE -o -d c:\PROGRA~3\dell\drivers\5EB67E~1
[Tue Feb 19 12:52:24 2019] Extraction-GetExitCode: 0
[Tue Feb 19 12:52:24 2019] Identified Behavior : attended
[Tue Feb 19 12:52:24 2019] Temporary payload log file name: C:\ProgramData\dell\drivers\5eb67ee1-b554-4f80-9fca-ae4d24bb7839\DUPLogDir\DUPE128.tmp
[Tue Feb 19 12:52:24 2019] Translated Command Line : Setup.exe /v" LOGFILE="C:\ProgramData\dell\drivers\5eb67ee1-b554-4f80-9fca-ae4d24bb7839\DUPLogDir\DUPE128.tmp""
[Tue Feb 19 12:52:24 2019] Path : C:\ProgramData\dell\drivers\5eb67ee1-b554-4f80-9fca-ae4d24bb7839
[Tue Feb 19 12:52:24 2019] Identified Behavior : attended
[Tue Feb 19 12:52:24 2019] Append Vendor Software Log: C:\ProgramData\dell\drivers\5eb67ee1-b554-4f80-9fca-ae4d24bb7839\DUPLogDir
[Tue Feb 19 12:52:24 2019]
--- Start of Vendor Software Log ---

[Tue Feb 19 12:52:24 2019]
--- End of Vendor Software Log ---

[Tue Feb 19 12:52:24 2019] Vendor Software Return Code: 1603
[Tue Feb 19 12:52:24 2019] logo.png
[Tue Feb 19 12:52:24 2019] Name of Exit Code: ERROR
[Tue Feb 19 12:52:24 2019] Exit Code set to: 1 (0x1)
[Tue Feb 19 12:52:24 2019] Result: FAILURE
[Tue Feb 19 12:52:26 2019] User Command: attended
[Tue Feb 19 12:52:26 2019] DUP Capabilities Value: 50331647 (0x2FFFFFF)
[Tue Feb 19 12:52:26 2019] DUP Vendor Software Version: 10.0.10586.21289
[Tue Feb 19 12:52:26 2019] System ID: 0616
[Tue Feb 19 12:52:26 2019] System model description: Vostro 5470
[Tue Feb 19 12:52:26 2019] Local System/Model Compatible with this Package? No
[Tue Feb 19 12:52:26 2019] Local System OS Version: 10.0.0.0
[Tue Feb 19 12:52:26 2019] OS Compatible with this Package? Yes
[Tue Feb 19 12:52:26 2019] Local System OS Language: ZH
[Tue Feb 19 12:52:26 2019] Language Compatible with this Package? Unknown
[Tue Feb 19 12:52:26 2019] User Parameter: logfile
[Tue Feb 19 12:52:26 2019] User Parameter: logfile changed to: C:\ProgramData\Dell\UpdatePackage\Log\Chipset_Driver_MDR6D_WN32_10.0.10586.21289_A03.txt
[Tue Feb 19 12:52:26 2019] Identified Behavior : attended
[Tue Feb 19 12:52:26 2019] Extraction-miniunz path: c:\PROGRA~3\dell\drivers\4F09FE~1\miniunz.exe
[Tue Feb 19 12:52:26 2019] Extraction-arguments: -x C:\Users\sq\DOWNLO~1\CHIPSE~1.EXE -o -d c:\PROGRA~3\dell\drivers\4F09FE~1
[Tue Feb 19 12:52:27 2019] Extraction-GetExitCode: 0
[Tue Feb 19 12:52:27 2019] Identified Behavior : attended
[Tue Feb 19 12:52:27 2019] Temporary payload log file name: C:\ProgramData\dell\drivers\4f09fe8a-f417-4a35-8b55-c8e604c22697\DUPLogDir\DUPECA3.tmp
[Tue Feb 19 12:52:27 2019] Translated Command Line : Setup.exe /v" LOGFILE="C:\ProgramData\dell\drivers\4f09fe8a-f417-4a35-8b55-c8e604c22697\DUPLogDir\DUPECA3.tmp""
[Tue Feb 19 12:52:27 2019] Path : C:\ProgramData\dell\drivers\4f09fe8a-f417-4a35-8b55-c8e604c22697
[Tue Feb 19 12:52:27 2019] Identified Behavior : attended
[Tue Feb 19 12:52:27 2019] Append Vendor Software Log: C:\ProgramData\dell\drivers\4f09fe8a-f417-4a35-8b55-c8e604c22697\DUPLogDir
[Tue Feb 19 12:52:27 2019]
--- Start of Vendor Software Log ---

[Tue Feb 19 12:52:27 2019]
--- End of Vendor Software Log ---

[Tue Feb 19 12:52:27 2019] Vendor Software Return Code: 1603
[Tue Feb 19 12:52:27 2019] logo.png
[Tue Feb 19 12:52:27 2019] Name of Exit Code: ERROR
[Tue Feb 19 12:52:27 2019] Exit Code set to: 1 (0x1)
[Tue Feb 19 12:52:27 2019] Result: FAILURE
[Tue Feb 19 12:52:28 2019] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Chipset_Driver_MDR6D_WN32_10.0.10586.21289_A03.txt

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Community Manager
Community Manager

回复: XPS 13 9360 驱动程序更新失败

您好,从您这里提供的记录来看,如果是XPS 13 9360 的电脑,应该是驱动下载不对哟;

主板驱动为:https://downloads.dell.com/FOLDER04370908M/10/Intel-Chipset-Device-Software-Driver_H41NR_WIN_10.1.1....

读卡器驱动为:https://downloads.dell.com/FOLDER04397396M/3/Realtek-PCIE-Memory-Card-Reader-Driver_F4C0T_WIN_10.0.1...

您可以再下载安装尝试下看看,如有问题欢迎继续咨询. 谢谢!

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