Can’t connect wireless or Ethernet help please

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@Xam99 wrote:

Hi so today it was storming and I didn’t know and it shocked me at my desk I do have a surge protector but it still manage to freeze my pc and I didn’t notice but it wouldn’t let me connect to the internet using ether WiFi or ether net please help I have a dell xps 8900 I think I may need  new network card or something

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Surge Protectors don't really do anything much (as you have found out).

I don't buy anything less that this APC (LCD with AVR) for each computer, HDTV, etc.

See if it will complete an ePSA Diagnostic (outside of Windows).

Do you see any error-ed devices in Device Manager ?

Yes I did that said everything was working fine like I reset my router so my WiFi works but it’s like super slow and doesn’t even use majority of the connection my friend said it possibly hit my motherboard so I may need a new one

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@Xam99 wrote:

Yes I did that said everything was working fine like I reset my router so my WiFi works but it’s like super slow and doesn’t even use majority of the connection my friend said it possibly hit my motherboard so I may need a new one

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I suggest you test your Router's WiFi (and also ethernet hard-wire) with another computer or device.

Make sure you are fixing the right machine. My guess would be Router if both WiFi/Ethernet are both suddenly not working.

As for why it happened (or to prevent it from happening again) read this thread carefully:

https://dell.com/community/XPS-Desktops/Keyboard-failure-after-startup-thunderstorm/m-p/6112744/highlight/true#M13550

My routers fine and my Ethernet for it cause I tested it on my ps4 its just my pc that’s having the problem and my Ethernet port is connected to my mother board

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@Xam99 wrote:

1. My routers fine and my Ethernet for it cause I tested it on my ps4 its just my pc that’s having the problem

2. and my Ethernet port is connected to my mother board

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1. OK, that sounds fairly conclusive. I'm guessing you also checked the Router's WiFi?

I'm assuming you don't want to use the XPS-8900 WiFi because WiFi is inherently slow? If so, no problem (actually, I don't blame you).

2. Correct

What version of Windows is this anyway?