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Dell Visor, non-Dell PC, USB 3 issues
Been running the Dell Visor on my current configuration for the past few months with relativity little issues until the other day.it started rebooting inside the WMR portal and now when it's plugged in to a USB port makes the port instantly report as being
USB 2 and not 3.0 /3.1
Tried buying a powered USB 3 HUB, an add in PCIE USB card, clean winfows install , bios updates etc
Trying to raise a service ticket with dell and it's saying my tag isn't recognised
CN0V1P78*********B2A00A001
So frustrating :(
Vic384
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April 23rd, 2018 03:00
What you posted does not look like a Service Tag. Here is information about identifying your Dell: http://www.dell.com/support/contents/us/en/04/category/Product-Support/Self-support-Knowledgebase/locate-service-tag
speedstep
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April 23rd, 2018 05:00
Dell visor must be DIRECTLY plugged into USB3 port not on a hub.
The other reason this error happens is when you are using onboard INTEL HDMI instead of being plugged into GTX 1060 or better Video card HDMI.
speedstep
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April 23rd, 2018 05:00
Service Tag is the SERIAL Number what you posted is PART NUMBER. DELL VR118 Visor DPN V1P78 CN means made in China
DELL-Chris M
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April 23rd, 2018 06:00
The Dell Visor does not get a service tag number. Is the Dell Visor connected to a Dell computer? If yes, what specific model? What operating system? If a Dell computer, send me the Dell computer service tag number via Private Message.
James_Niva
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April 23rd, 2018 07:00
No the visor is hooked up to a custom PC.
What number do I need from the headset
speedstep
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April 23rd, 2018 09:00
My Dell Visor is attached to an Inspiron 3847 with upgraded cpu, power supply, and video card.
Video Card is a Short EVGA GTX 1060 6 gig card
Processor is I7 4790K
Ram is 16 Gigs
OS is Windows 10 1709 creators Edition
I have no issues.
DELL-Chris M
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April 23rd, 2018 09:00
The fact that it used to work and now does not means that the operating system made driver changes. Most likely through the forced Windows Updates.
No number from the Visor will help because our support site must have a service tag number.
* The Dell Visor should be connected directly to the blue onboard USB 3.0 ports
* Contact the motherboard manufacturer to check for any BIOS updates
Manuals =
* Dell Visor with Controllers VRP100 User Guide
* Dell Visor VR118 - Quick Setup Guide
* Dell Visor Controllers VRC100 - Quick Setup Guide
* Dell Visor Frequently Asked Questions and Troubleshooting Scenarios
Tesla1856
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April 23rd, 2018 10:00
Good troubleshooting. So, the problem appears to follow the Dell-VR-Headset.
From the manual, it looks like the cable is proprietary where it connects to the headset. If it's detachable, have you tried checking it and re-seating it?
James_Niva
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April 23rd, 2018 10:00
This second PC is running mixed reality with no issues using a different headset
James_Niva
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April 23rd, 2018 11:00
That is correct
Tesla1856
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April 23rd, 2018 11:00
That's why I typed "If it's detachable" . :Indifferent:
No, I've never held one in person ... just trying to help.
DELL-Chris M
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April 23rd, 2018 11:00
Reminder, you are not using any USB or HDMI extension cables, correct?
James_Niva
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April 23rd, 2018 11:00
douglowe
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July 29th, 2018 07:00
Have you resolved this issue? I'm having the same problem and I've spent DAYS trying to resolve it.
Tas1234
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October 27th, 2018 16:00
I have the same problem thought it was a driver update issue ECT but a friend lent me his for a day no issue with it works just fine but mine one his pc same problem anyhow was going mad trying to find problem checked USD pins all straight long story short my wife was having a go and it cut out again message connect usb but she had not moved in the end found it was a lose wire just near the side of visor so know I a going to try getting repairs