New desktop will not power on. Tried everything and no lights on box. Called tech support and they say TAG does not exist .... this is not good customer experience and advice?
Hi, @pc paul ,
Have you tried entering the Tag into the Dell Support Site??
Also, what information do you get if you enter the Order Number into their Dell Order Checking Site??
Hopefully, Dell will eventually cross-check these two!!
Hi thanks for your suggestion. Yes i did try to enter into the support tool but says the tag does not exist. It makes no sense how new system would not be set up
If it is brand new, it may take some time to get the service tag into the system. What computer did you get, and what components (CPU, graphics card, PSU, RAM)? Is there no flashing LED on the power button? Are you sure your surge protector strip is working?
Always include exact PC model in your posts.
No offense, but sure you're reading the Service Tag correctly? (Don't post Service Tag here.) Easy to confuse the letter O and a zero, or Y with V, etc. etc. And it typically takes ~7-10 days for a Service Tag to be entered into the database, and that's in "normal" times, which these aren't.
On occasion, things unfortunately do get jarred out of place during shipping...
Does this PC use a power adapter or a "regular" 110V power cord? Either way, are you sure it's plugged in correctly to PC and into a known working wall outlet? If using a surge protector or power strip, remove those and plug PC directly in a working outlet.
If it's a desktop that uses a regular 110V power cord, there may be a PSU power indicator LED on rear of PC. Is that on or off when plugged into the wall? And there may also be a PSU Built-In Self Test (BIST) button next to that LED, so read this.
EDIT: @Anonymous typed faster than I did, but we said and asked similar things..
Forum Member since 2004
I am not a Dell employee
@RoHe EDIT: @Dell630i typed faster than I did, but we said and asked similar things..
It never hurts to ask twice for information that should have been provided proactively
Hi thanks for responses
I did plug into a known working socket and nothing happened on the unit except for the green light at the back near power socket came on few seconds .... no lights front or any sounds on pressing the power button
XPS 8930 Base
9th Gen Intel® Core™ i3-9100 (4-Core, 6MB Cache, up to 4.2GHz with Intel® Turbo Boost Technology)
Windows 10 Pro 64-bit English
No Windows AutoPilot
16GB DDR4 at 2400MHz; up to 64GB (Additional memory sold separately)
Black Dell KB216 Wired Multi-Media Keyboard (English)
1TB M.2 PCIe NVMe SSD (Boot) + 1TB 7200RPM 3.5" SATA HDD (Storage)
802.11ac + Bluetooth 4.2, Dual Band 2.4&5 GHz, 1x1
NVIDIA® GeForce® GT 1030 2GB GDDR5
US Power Cord
If accessories are purchased, they may ship separately
6 Button Laser Mouse
CD ROM/DVD ROM
Tray Load DVD-RW Drive (Reads and Writes to DVD/CD)
Integrated 5.1 with WAVE MAXX Audio® Pro
No speakers (Speakers are required to hear audio from your system)
Safety/Environment and Regulatory Guide (English/French Multi-language)
Windows System driver, XPS 8930
Windows 10 Placemat
460 Watt Power Supply
Support Tech Sheet and Powercord
Cyberlink Media Suite Essentials without Media
Intel® Core™ i3 Processor Label
Hardware Support Services
1 Year Hardware Service with Onsite/In-Home Service After Remote Diagnosis
Microsoft Application Software
Microsoft Office Home and Business 2019
McAfee® Small Business Security 12 Month Subscription
Operating System Recovery Options
Operating System Recovery Media Not
Did you press the BIST button next to that LED?
Did you try disconnecting everything except mouse, monitor and keyboard?
You probably need to contact Dell Tech Support for assistance. Have the Service Tag handy, but don't post it here.
Don't know your experience or capabilities, but you might open the case and check all the connections to the motherboard, especially the power connectors, and check if RAM modules and PCI-e cards are correctly/fully seated in their slots, front panel connectors, etc. See the Service Manual for details about all these connectors.
Forum Member since 2004
I am not a Dell employee
Assuming you are comfortable with doing this, I would take the side panel off the case and swing-out the power supply and check for loose connections. Here is a link to the Service Manual: https://topics-cdn.dell.com/pdf/xps-8930-desktop_service-manual_en-us.pdf
See the sections on removing the side panel and removing the power supply (to rotate the power supply unit cage away from the chassis).
Inspect and confirm the internal assembly. If it still doesn't turn on, call Dell to return it as DOA. Refuse to have it fixed onsite... that wasn't the deal and this is not the time for visitors.