New desktop will not power on. Tried everything and no lights on box. Called tech support and they say TAG does not exist .... this is not good customer experience and advice?
Interestingly, on the Dell web site, I could not configure an XPS 8930 with a i3-9100 processor, let alone a GT 1030 graphics card.
They are really pushing the XPS 8940 hard. Note that I have "9th Gen Intel Core" selected, and the result is two 10th Gen 8940's
Odd that Dell paired a pascal card with a 9th gen CPU. I'm guessing this was purchased at the end of 2018, or beginning of 2019 (when they still has pascal stock) or that this was from the Dell outlet.
@pc paul Hi all - resolved the issue the power supply cable had disconnected!
not what you expect for a new system
I consider it standard and necessary procedure when receiving a new machine to check it over thoroughly as best you can for proper mechanical and electrical assembly before applying power. It's not uncommon to find something loose or out of place.
Glad you got it working.
@pc paul -
As I said, these things do happen, especially during rough shipping. My new XPS 8930 arrived with the NVidia GPU partially out of the PCI-e x16 slot and wouldn't boot. Saw it as soon as I opened the case. Reseated the card and presto...!
Enjoy your new toy!
Forum Member since 2004
I am not a Dell employee