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Reply to Private Message - How?

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I am trying to answer a private message from Dell Cares asking to confirm my Dell service tag number and I am having problems finding the Reply button.  This Dell Cares message is in response to my post titled Windows 7 or 8 Driver  - Download? posted 2/11/20

This is what I have done:

  1. I clicked on the Messages envelope.
  2. Next, I clicked on the Dell Cares icon.
  3. That took me to the page in the attachment; see screenshot below.
  4. On that whole page I could not find where to click to send a reply.

What am I doing wrong?

Screenshot (16).png

 

 

Thanks,

Jerry

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Re: Reply to Private Message - How?

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@Jerry8A wrote:

I am trying to answer a private message from Dell Cares asking to confirm my Dell service tag number and I am having problems finding the Reply button.  This Dell Cares message is in response to my post titled Windows 7 or 8 Driver  - Download? posted 2/11/20

This is what I have done:

  1. I clicked on the Messages envelope.
  2. Next, I clicked on the Dell Cares icon.
  3. That took me to the page in the attachment; see screenshot below.
  4. On that whole page I could not find where to click to send a reply.

What am I doing wrong?

Screenshot (16).png

 

 

Thanks,

Jerry


Hi, @Jerry8A .

Under Point 2 DON'T click on the "DellCares" icon, but click on the Message Title! This should open up the actual message &, at the bottom, you should find a "Reply" button!!

 

Note:- We cannot see your posted Picture until one of the Mods gets around to approving it (hence the reason why it is simpler for me to exple the Reply Button is, rather than trying to post a picture!!

 

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Re: Reply to Private Message - How?

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Hi,
Thanks for writing in. could you follow the instructions here: https://dell.to/37mCPXa to send me a private message?

Regards,
Mausam


DELL-Cares
Social Media Support
#IWork4Dell
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Re: Reply to Private Message - How?

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@DELL-Cares wrote:

Hi,
Thanks for writing in. could you follow the instructions here: https://dell.to/37mCPXa to send me a private message?

Regards,
Mausam


Surely that Link shows how to CREATE a Private Message, it does NOT appear to provide a response to the Original Poster's query, which was asking about "Replying"!

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Re: Reply to Private Message - How?

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Petraa_0-1584005666052.png

Hi, as you can see from this screenshot, I do not have a button to send a new message. When I open the message from your colleague, there is a reply box at the bottom so I can type my message, but I can find no way to then send it.

 

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Re: Reply to Private Message - How?

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here is a screenshot of the message and the reply box, with no "send" or similar to be seen anywhere.

Petraa_0-1584005918033.png

 

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Re: Reply to Private Message - How?

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Hi, @Petraa ,

 

Dell appears to have revised the Format/Layout of the Private Messages (very confusing)!!

 

However, if you Click in the Reply Box (as I've just tried), it should change to a normal Message Box (complete with Formatting Tools), with a "REPLY" Button just below it!!

 

Regards

 

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Re: Reply to Private Message - How?

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@Jerry8A wrote:

I am trying to answer a private message from Dell Cares asking to confirm my Dell service tag number and I am having problems finding the Reply button.  This Dell Cares message is in response to my post titled Windows 7 or 8 Driver  - Download? posted 2/11/20

This is what I have done:

  1. I clicked on the Messages envelope.
  2. Next, I clicked on the Dell Cares icon.
  3. That took me to the page in the attachment; see screenshot below.
  4. On that whole page I could not find where to click to send a reply.

What am I doing wrong?

Screenshot (16).png

 

 

Thanks,

Jerry


Hi, @Jerry8A .

Under Point 2 DON'T click on the "DellCares" icon, but click on the Message Title! This should open up the actual message &, at the bottom, you should find a "Reply" button!!

 

Note:- We cannot see your posted Picture until one of the Mods gets around to approving it (hence the reason why it is simpler for me to exple the Reply Button is, rather than trying to post a picture!!

 

View solution in original post

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Re: Reply to Private Message - How?

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Hello John-Jay -

Your reply worked.  Thank you.

Jerry

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Re: Reply to Private Message - How?

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Hi,
Thanks for sharing the details. You could try downloading the drivers for your Canon printer from here: https://dell.to/2SI4egX
Click on the dropdown and select the operating system from the list.

Regards,
Mausam


DELL-Cares
Social Media Support
#IWork4Dell
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Re: Reply to Private Message - How?

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This isn't working for me. The message title doesn't bring up anything when I click on it, and I can't message DELL-Cares directly, when I try it just puts me back in the message center, which doesn't have buttons to send a reply or compose a new message that I can find.

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