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10893
XPS 27-7760, Alert! TPM could not be initialized
Hi,
After update to the latest bios (2.3.8) at power on/restart I got screen with Alert! TPM could not be initialized.
1. Trying restore defaults bios - nothing
2. A few days ago support replace my motherboard - nothing
3. Trying downgrade bios - nothing
4. In bios (old and new) there is no menu TPM.
5. Looking at https://www.dell.com/support/article/us/en/04/sln305777/tpm-option-is-missing-in-the-system-bios-setup-latitude-precision-or-xps?lang=en but in download nothing like security category.
Best regards,
Trolinka
2 Posts
0
July 24th, 2018 11:00
It looks like it is a bug in the latest bios :(
Vector3422
2 Posts
0
July 24th, 2018 11:00
I have the same problem. Seems that there is no solution in this community.
DELL-Alasdair R
4 Operator
4 Operator
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754 Posts
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July 27th, 2018 03:00
Hi Guys,
Please send me a PM (click on the envelope icon at the top right of the page) with your service tag and email address, I'll look into this for you.
Thanks.
vaderdarthvader
1 Message
0
July 27th, 2018 06:00
hello,
we have the same error on xps 27" 7760 after bios update
i've sent the details in PM
DELL-Alasdair R
4 Operator
4 Operator
•
754 Posts
0
July 30th, 2018 03:00
Thanks for the tags guys, the engineering team have all they need for now. I'll post any updates I get on here.