geojf3
1 Copper

XPS 8500, stuck in recovery & restore

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XPS 8500.  Got an issue yesterday “bad system config info”.  A few hours later I saw no other choice but to download the Dell Recovery and restore software from another machine to an USB.  I went through the instructions to load from the USB and let the Dell software try to fix the problem, which it came back with a message that it could not.  I then attached an external drive and let it backup whatever it could.  After that it errors out and the message indicated that I had to restart...which I did.  Now it has been sitting on the “Dell Recovery & Restore” screen for about 2 hours.  The progress bar is about 60% full and has not moved in those 2 hours.

I have no idea what to do at this point.

Thank you in advance for any help.

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Tesla1856
6 Thallium

Re: XPS 8500, stuck in recovery & restore

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@geojf3 wrote:

 

1. once I have the new drive and install it the pc....

2. how do I go about getting the operating system?  The pc originally came with windows 7 and then it upgraded to 10.


1. SATA SSD as boot-able C-drive will make this old-machine much faster and snappier.

2. You can create a perfect USB-drive here:

https://www.microsoft.com/en-us/software-download/windows10


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GKDesigns
2 Bronze

Re: Stuck in recovery & restore

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While it would help to know your system build and at what point your got the initial message and what issued that message (BIOS or OS), my suspicion would be a file system or system disk fault, or perhaps some other hardware fault.

If the later and you can get into Device Manager to identify it and it is a removable device, you could try physically removing it from the system.

If the former and you can not restore (after last ditch backup), you may have to replace the system disk and re-install.

Disclaimer:  The above is my shot in the dark... a first pass assessment.

GK

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geojf3
1 Copper

Re: Stuck in recovery & restore

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The initial message happened while I was at work.  I turned on my monitor when I came home and saw a blue screen with the bad system config info message.  Rebooting did not help, it kept booting to the same message.  Windows repair and restore would not work.   Dell repair and restore did not work.

system is XPS 8500... I don’t know what other system info to put and obviously I cannot pull any info from the pc itself.

and by system disk....you man buy a new hard drive?

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GKDesigns
2 Bronze

Re: Stuck in recovery & restore

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>>The initial message happened while I was at work.  I turned on my monitor when I came home and saw a blue screen with the bad system config info message.

I wonder if a pushed update caused this.

If the blue screen comes after the BIOS finishes its start up and passes control to the OS, then the system hardware is less suspect and the file system and/or system disk are more suspect.

Is there an option to continue starting Windows in a 'safe mode' (that uses limited devices)?  I have not looked at this on Win10 yet, sorry.

>>Rebooting did not help, it kept booting to the same message.

The fault persists... that would be expected.

>>Windows repair and restore would not work.   Dell repair and restore did not work.

The persistent fault is disabling the system.

>>and by system disk....you mean buy a new hard drive?

The system disk is typically the C: drive holding the OS.  Is yours an ? year old SSD?

Ultimately, you would need to buy a new disk to replace a faulty disk, yes.

One course of troubleshooting the disk could be to remove it from the boot process, such as by changing the BIOS to boot from another device, or temporarily reconfiguring the physical hardware to boot from a healthy device, even if that device is not prepared to boot, at least the system will not blue screen on a fault... it will stop on 'no boot' device available.  This exercise would reinforce the conclusion to replace the system disk.

Can you get into the BIOS?  Seeing it run will restore your confidence in your system.  And it may have some hardware diagnostic tools you can run.

GK

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geojf3
1 Copper

Re: Stuck in recovery & restore

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The hard drive is original.  It is a 2tb sata 6gb/s 7200 rpm.

i cannot get into safe mode. When rebooting and pressing f8, it look as if I will get the menu to select boot option, but it flashes and continues to a automatic repair blue screen that goes to advanced options and troubleshooting.  None of those result in helping. 

at one point I did come across a drive configuration and showed 5 I think partitions and I believe 2 of them were labeled recovery.  But I do not remember how I got to that point.  I was hoping that I could have the operating system reinstalled or reset.

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GKDesigns
2 Bronze

Re: Stuck in recovery & restore

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>>The hard drive is original.  It is a 2tb sata 6gb/s 7200 rpm.

HDDs are usually pretty reliable these days.  This would lean the suspicion toward a OS file/file system fault.

You could temporarily disconnect its SATA cable and boot to a 'normal fault' of 'no drive present'.  This would suggest the file system/disk are the issue.

>>i cannot get into safe mode. When rebooting and pressing f8, it look as if I will get the menu to select boot option, but it flashes and continues to a automatic repair blue screen that goes to advanced options and troubleshooting.  None of those result in helping. 

That sounds like OS control after a healthy BIOS boot.  Again, leaning toward a file fault.

>>at one point I did come across a drive configuration and showed 5 I think partitions and I believe 2 of them were labeled recovery.  But I do not remember how I got to that point.  I was hoping that I could have the operating system reinstalled or reset.

To restore, I think you need to boot from another device and then run whatever utility to use content on the system disk to repair/restore the system disk.  This will not be successful if the system disk hardware has a fault that interferes with using it.  It will more likely be successful if the system disk is ok and only the working OS files got screwed up some how.

Another approach would be to remove the system HDD, set it aside for now, install a new or spare HDD (or SSD upgrade) and re-install the OS from scratch.  Once you are into Windows, update, and then install any remaining and more recent device drivers offered by Dell for your system devices.  Finally, re-install your old system HDD as a second drive and copy off your data only, assuming no hardware fault.  Later, you can reformat the old system drive and continue using it for fast, in-system backup.

Of course, someone may come along here yet with more appealing recovery advice.

GK

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7 Thorium

Re: Stuck in recovery & restore

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" “bad system config info”

usually means PHYSICALLY failing hard drive.

Time to reinstall clean on another drive and recover the files from the failing drive.

BAD_SYSTEM_CONFIG_INFO bug check has a value of 0x00000074. This bug check indicates that there is  corrupted registry due to physically bad hard drive.

 


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geojf3
1 Copper

Re: Stuck in recovery & restore

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Ok...that is that then.

once I have the new drive and install it the pc....how do I go about getting the operating system?  The pc originally came with windows 7 and then it upgraded to 10.

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Tesla1856
6 Thallium

Re: XPS 8500, stuck in recovery & restore

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@geojf3 wrote:

 

1. once I have the new drive and install it the pc....

2. how do I go about getting the operating system?  The pc originally came with windows 7 and then it upgraded to 10.


1. SATA SSD as boot-able C-drive will make this old-machine much faster and snappier.

2. You can create a perfect USB-drive here:

https://www.microsoft.com/en-us/software-download/windows10


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.

View solution in original post

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geojf3
1 Copper

Re: Stuck in recovery & restore

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Thank you all.

i will now go look for a new drive...all I need to get is a SATA SSD?  No other requirements?

hopefully I can do this without troubling you guys again.

thanks again.

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