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SkyKnightBiel
1 Nickel

XPS 8700, 3rd party memory, blue screen

 After upgrading my system with 2x4GB of Kingston HyperX Fury DDR3 1600MHz, I'm getting blue screens with the handles IRQL_NOT_LESS_OR_EQUAL, KMODE_EXCEPTION_NOT_HANDLED and SYSTEM_THREAD_EXCEPTION_NOT_HANDLED all time. It varies between hours and minutes, I can get them anytime. I've already clean installed windows 10 and even went back to windows 7, reinstalled all drivers, I've run memtest86 with no errors, so I'm stuck. This memory shouldn't be uncompatible since it's 1.5V, same frequency and is DDR3 like the ones which came with the XPS 8700.

Here are some that happened today. I'm looking forward to some answers.

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11 Replies
SkyKnightBiel
1 Nickel

Re: Blue screens in XPS 8700 after memory upgrade

BlueScreenView_2018-03-21_16-08-20.png

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Mary G
5 Iridium

Re: Blue screens in XPS 8700 after memory upgrade

To both posters--graphics can be seen only by you. That feature has not been implemented yet. Dell is working on it. In the meantime we need actual text to see all the info.

We see a faded yellow triangle where a picture should be. Look at each other's post to see it.

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SkyKnightBiel
1 Nickel

Re: Blue screens in XPS 8700 after memory upgrade

I've updated the first post then. Ignore the second. I can't even turn on the PC because of the constant crashes

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RoHe
6 Indium

Re: Blue screens in XPS 8700 after memory upgrade

Need more details:

  • Did you add the new 2x 4GB RAM to the old or replace some/all of the old RAM with new?
  • How much total RAM is installed when it won't work? This system supports these RAM configs: 4GB, 8GB, 12GB, 16GB, 24GB and 32GB. Any other config can cause problems.
  • Pull out all the current RAM and revert to the original config using only the old RAM.  Does it boot now?
  • If the PC boots, it's possible the new RAM isn't compatible, even if the specs match
  • Remove old RAM and install only the 2x 4GB new RAM in the correct slots: Slots with matching color retention clips, starting with slot 1 which is the second  slot from the CPU. 8 GB is a supported config so if the PC has problems, the RAM probably isn't compatible.

Ron

   Forum Member since 2004
   I am not a Dell employee

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SkyKnightBiel
1 Nickel

Re: Blue screens in XPS 8700 after memory upgrade

Well, the PC came with 2x4GB modules of smart modular, and my upgrade was also 2x4GB modules of Kingston HyperX. So I had 16GB, mixing the old ram and the new one.

 

So, I've removed the old memories (smart modular is the brand) and I kept the kingston ones. no blue screens. I've searched and found that some people had the same problem and it was resolved by doing this same thing, the memories don't work together when they are together, you can only keep memories of one brand.

 

But, I will try to test something that I don't think someone has tested (at least by what I searched), that is: I'll change the slots so that the kingston memory and the smart modular go in the same channel (putting one module of the kingston memory in black and one of smart modular in another) and see if it works. I'll update this probably tomorrow to answer this.

I also need to try if the problem occurs when putting memories in more than 2 slots, which would mean you can only put 2 modules on the XPS 8700, even if it has 4 slots.

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RoHe
6 Indium

Re: Blue screens in XPS 8700 after memory upgrade

In general, you can mix different brands of RAM in the same PC. (I have 2 Samsung and 2 Crucial modules in this PC, each brand in a different channel). But it appears the 2 brands you have aren't compatible with each other.

Mixing one Kingston and one Smart Modular in the same channel isn't going to work because -even if these brands were compatible- the modules aren't identical. And you need identical modules in a channel to run DDR RAM correctly.

So I guess you have to return the new RAM -if possible- or buy another 2x 4 GB of the Kingston, and try to sell the Smart Modular on eBay...?

EDIT: Unless you have a defective motherboard, you should be able to use all 4 RAM slots at the same time, assuming all RAM is compatible, and you have one of the supported total RAM configs.

Ron

   Forum Member since 2004
   I am not a Dell employee

SkyKnightBiel
1 Nickel

Re: Blue screens in XPS 8700 after memory upgrade

Ok, After using the 4 sticks in single channel only (putting 2 sticks together) I can assure the problem is fixed. So changing the slots solved the problem for me, if anyone has the same problem it might solve too.

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Moderator
Moderator

Re: Blue screens in XPS 8700 after memory upgrade

 

Glad it is fixed. For other XPS 8700 owners...

Which sticks are in the white clip slots?
Which sticks are in the black clip slots?

* Download and install the free CPU-Z
* Open the SPD tab
* Under Slot 1, provide the following =
Module Size
Max Bandwidth
Manufacturer
Part Number
Serial Number
* Change to Slot 2. Provide the same data
* Change to Slot 3. Provide the same data
* Change to Slot 4. Provide the same data

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idlcm
1 Copper

Re: Blue screens in XPS 8700 after memory upgrade

Hi, I am having trouble with my Dell XPS8700, it initially had 16 gb of RAM (4x 4GB modules) but I replaced all the four sticks with Kingston HyperX Fury of 8GB PC3-12800J. Since then I am experiencing BSoD with the error KMODE_EXCEPTION_NOT_HANDLED. Does anybody know a possible solution?


This are the specs of the RAM sticks:


*********Slot #1
- Size = 8192 MBytes
- Max Bandwidth: PC3-12800J (800 MHz)
- Manufacturer: Kingston
- Part Number: KHX1600C10D3/8G
- Serial Number: 540429485


*********Slot #2
- Size = 8192 MBytes
- Max Bandwidth: PC3-12800J (800 MHz)
- Manufacturer: Kingston
- Part Number: KHX1600C10D3/8G
- Serial Number: 523654061


*********Slot #3
- Size = 8192 MBytes
- Max Bandwidth: PC3-12800J (800 MHz)
- Manufacturer: Kingston
- Part Number: KHX1600C10D3/8G
- Serial Number: 523680657


*********Slot #4
- Size = 8192 MBytes
- Max Bandwidth: PC3-12800J (800 MHz)
- Manufacturer: Kingston
- Part Number: KHX1600C10D3/8G
- Serial Number: 624301229

My Motherboard is:  Dell Inc. 0KWVT8 (CPU 1)

My CPU is: Intel Core i7 4790 @ 3.60GHz

 

 

Thanks in advance

 

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