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Alan2008
1 Copper

XPS 8700, CD-ROM drive missing

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It was working earlier today.  When I came home and put another DVD to read, it started running when I clicked on drive icon.  But the computer couldn't gather any data from the DVD or apparently see the drive.  I rebooted.  When I click on My PC, the drive icon is not shown.  It's gone!  What should I do?  Thanks.  Alan

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Vic384
4 Tellurium

Re: XPS 8700, CD-ROM drive missing

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Both your questions can be answered in the owner's manual found here: https://downloads.dell.com/manuals/all-products/esuprt_desktop/esuprt_xps_desktop/xps-8700_owner%27s...

Clearing CMOS settings on page 84.

Replacing the coin-cell battery on pages 69-70.

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19 Replies
7- Thorium

Re: CD-ROM Drive went missing on XPS 8700

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Version of Windows?

What happens if you put a CD in the drive instead of a DVD?

Put a data CD in the drive and then reboot. Immediately press F12 and look for the option to run the diagnostics on the optical drive.

Is the drive still listed in Device Manager? If it is, manually set a system restore point to be safe. Then right-click the drive in Device Manager and uninstall device then reboot. Windows should automatically see and reinstall the drive, and test again.

If Windows doesn't install the device or it still doesn't work, open Device Manager and click Action>Scan for hardware changes

And there's always the possibility the drive failed...

Ron

   Forum Member since 2004
   I am not a Dell employee

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Alan2008
1 Copper

Re: CD-ROM Drive went missing on XPS 8700

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I don;pt see it any longer in the Device Manager.  When I ran Belarc Advisor a program than examines everything about the computer, it doesn;t see the CD-ROM either.

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Alan2008
1 Copper

Re: CD-ROM Drive went missing on XPS 8700

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Windows 10

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Alan2008
1 Copper

Re: CD-ROM Drive went missing on XPS 8700

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This system is many years old and this is the first time I had this problem.

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Alan2008
1 Copper

Re: CD-ROM Drive went missing on XPS 8700

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THis is current list from Belarc followed by a previous view.  Note how HL-DT-ST DVDRWBD CH20N [CD-ROM drive] is missing in the first group.

12-1-19

Drives

6255.84 Gigabytes Usable Hard Drive Capacity
3242.48 Gigabytes Hard Drive Free Space

CF/MD Card [Hard drive] -- drive 2
LITEONIT LMT-256M6M mSATA 256GB [Hard drive] (256.06 GB) -- drive 1, s/n TW0XXM30550853CD7476, rev DM8110F, SMART Status: Healthy
MS/Pro/Duo Card [Hard drive] -- drive 5
SD/mini-MMC/RS Card [Hard drive] (31.91 GB) -- drive 4
SM/xD Card [Hard drive] -- drive 3
ST2000DM001-1CH164 [Hard drive] (2000.40 GB) -- drive 0, s/n Z1E75MG4, rev CC27, SMART Status: Healthy
WD My Passport 25EA USB Device [Hard drive] (4000.75 GB) -- drive 6, s/n WX71DB708SHF
 
The foloowing is from 7-12-18 when everything was OK
Drives Memory Modules c,d
6246.96 Gigabytes Usable Hard Drive Capacity
4415.32 Gigabytes Hard Drive Free Space

HL-DT-ST DVDRWBD CH20N [CD-ROM drive]

CF/MD Card [Hard drive] -- drive 3
LITEONIT LMT-256M6M mSATA 256GB [Hard drive] (256.05 GB) -- drive 1, s/n TW0XXM30550853CD7476, SMART Status: Healthy
MS/Pro/Duo Card [Hard drive] -- drive 6
SD/mini-MMC/RS Card [Hard drive] (31.91 GB) -- drive 5, s/n 
SM/xD Card [Hard drive] -- drive 4
ST2000DM001-1CH164 [Hard drive] (2000.40 GB) -- drive 0, s/n Z1E75MG4, SMART Status: Healthy
WD My Passport 25EA USB Device [Hard drive] (4000.75 GB) -- drive 2, s/n WX71DB708SHF
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7- Thorium

Re: CD-ROM Drive went missing on XPS 8700

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Did you update to Windows 10 1909 right before this happened?

You might want to clear BIOS and install a fresh battery to see if the system will see the drive again:

  1. Reboot and immediately press F2 to open BIOS setup
  2. Copy down all current BIOS settings and check if the optical drive listed in BIOS setup.
  3. Power off, unplug
  4. Press/hold power button for ~15 sec
  5. Open case and remove motherboard battery (check Service Manual for details)
  6. Press/hold power button for ~30 sec
  7. Check data cable connection between optical drive and motherboard and power connection between drive and power supply
  8. Reinstall battery (Time for a fresh CR2032 3-volt coin cell battery? ~$2)
  9. Close up and connect mouse, monitor and keyboard
  10. Reboot
  11. See if the drive has reappeared...

Ron

   Forum Member since 2004
   I am not a Dell employee

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7- Thorium

Re: CD-ROM Drive went missing on XPS 8700

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You never said if you ran the diagnostics on the optical drive from the F12 menu. You need to put a data CD in the drive first, then reboot and immediately press F12...

Ron

   Forum Member since 2004
   I am not a Dell employee

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Alan2008
1 Copper

Re: CD-ROM Drive went missing on XPS 8700

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1.  I had Windows 10, for awhile.  After this happened I did load a couple of updates for something but it made no difference.

2. There's a battery in the tower?

3.  You didn;t say what it mean if the drive is or is not listed in the BIOS setup and how that relates to the battery replacement.  

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Alan2008
1 Copper

Re: CD-ROM Drive went missing on XPS 8700

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I only have a CD-RW.  Can I use it?  Should I erase the data on it to test the F12?

 

I also did the F2.  Under SATA2>MAIN>  SHowed Device Type Blu-RAy, Device ID HL-DT-ST DVDRW/BDROM  CH20N, DEVICE SIZE N/A.  SO is it seeing it or the battery.  

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