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XPS 8700, PSM, will not boot
Dell 8700 XPS manuf 10/2014
Two 24” Dell S2409W monitors with DVI cables
Windows 10 home.
Last few months after reboot I got two black screens. Could see the mouse pointer on #2 but nothing on #1. I had to disconnect monitor #1 cable from monitor, then reconnect to complete the boot up.
Recently on start up, after a few seconds it would flash the Dell logo for a few seconds, then after more time it would show the “going to power saving mode” message and everything would go black. The F2 and F12 keys worked so the monitors and cables seem ok.
After ‘research’ on the web I removed the video card and the four memory cards and ‘erased’ the contacts. It then began going directly to the ‘power save mode’ with no messages.
I tried another video card, same results. Changed the CMOS battery. Now it shows the power save message and goes to black (only monitor #1 connected).
Richard N Park
RoHe
10 Elder
10 Elder
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43.5K Posts
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January 2nd, 2019 16:00
Need more info:
DELL-Chris M
Community Manager
Community Manager
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54.2K Posts
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January 3rd, 2019 06:00
If none of RoHe instruction help, the 2014 motherboard JTTGY is faulty. To be sure, test the monitors and video cards in another PC.