XPS Desktops

Last reply by 01-04-2022 Unsolved
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2 Bronze
2 Bronze
410

XPS 8700, U2913WM, loss of higher resolution

I have a Windows 10 XPS 8700 desktop which I am trying to survive with until I can get a new Windows 11. In the meantime I may have a dud dual ink cable from my Monitor U2913WM to PC. So whilst waiting on a replacement I thought I'd try the HDMI cable with a USB StarTech external adapter USB32HD2 to see if I can continue to run both my monitors. My other monitor is a S2340L which currently connects in this way just fine. However when I rebooted up the U2913WM is only availbale on 1920x1080 not in its higher resultions which I normally used 2560x1080. Why?
Is this a limitation of the HDMI connection? If so would a different type of connection restore the higher resolution cabaility? I crossed checked that the StarTech  is USB 3.0 to Dual HDMI Adapter - 1x 4K 30Hz & 1x 1080p and it says its 4K port supports ultrawide displays up to 2560x1080 (https://www.startech.com/en-gb/audio-video-products/usb32hd2)

Advise please.

Thanks

Replies (3)
6 Thallium
394

per startech adapter spec 1920x1080 is the supported resolution.  no 2560x1080.

Dell monitor: Optimal resolution:
2560 x 1080 at 60 Hz

Aspect ratio:
Ultra widescreen (21:9)

USB to hdmi adapter:
Output 1:

3840×2160, 2048x1152, 1920x1200, 1920x1080, 1680x1050, 1366x768, 1280x800, 1280x768, 1280x720, 1600x1200, 1400x1050, 1280x1024, 1024x768, 800x600, 640X480

Output 2:
2048 X1152, 1920x1080, 1680x1050, 1366x768, 1280x800, 1280x768, 1280x720, 1600x1200, 1400x1050, 1280x1024, 1024x768, 800x600, 640X480


386

@redxps630  Thanks.

Any thoughts on how else to get connected at 2560x1080 in the meantime?

 
2 Bronze
2 Bronze
384

A friend just suggested I try another USB 3 slot on my PC.  And one works just fine, now back at 2560x1080.
I've no idea why this works! Any ideas?

But at least I can keep working until my replacement DVI cable arrives.

 

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