I tried to update the Bios (after an "urgent" warning from Dell). I locked up in the middle of the process and I left it running (or not running) for over 3 hours. Then with no alternatives (after trying many ways to get to the task manager and or some response) I had to shut the unit off - That was the end of that - no anything as obviously the BIOS was corrupt (UEFI actually). My unit was manufactured in 2013 so there is no recovery options possible.
I did all the required processes (battery out, jumper reset, etc) but still nothing. I was basically told by Dell to buy a new motherboard. I am going to try one last trick I read about and that is to buy a BIOS chip and tape it down over the old one and see if this works the trick. Anyone ever try this? It could save me about $180.
Very frustrated with the tech support from Dell. I purchased this machine from Costco and their support people were fantastic even though the machine was out of warranty. When I was eventually transferred to Dell, I spoke with a women (I have a badge number) who I found very hard to understand (Asian accent) and who continually gave me incorrect information until I repeated what the Costco people had told me (download the BIOS for example) and then she would say "yes you can do that." Otherwise, here solution (continually) was I should send in my unit to Dell.
Just my two cents.
Pete Parcells
