XPS Desktops

Last reply by 09-08-2022 Solved
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2 Bronze
2 Bronze
418

XPS 8700, no video on cold start

No video on cold start.

Things I've done. Reseat all components. Replace video card. Check for all updates. BIOS is up to date (A14).

On cold boot, monitor goes right to sleep.
Computer HD light flickers as normal.
No matter how long you leave the computer on, no video appears.
Warm reboot and video displays and computer works normally.

Ran BIOS tests and the only malfunction is the CPU fan speed never changes.

Online Dell tests says everything is OK (complete).


Solution (1)

Accepted Solutions
10 Diamond
284

If you didn't hold the power button after removing the battery, do that now and just reinstall the fresh one again. Unless you hold the button, BIOS settings (which may be corrupted) won't get cleared and be set back to defaults...

No promises, but worth trying...

Ron

   Forum Member since 2004
   I'm not a Dell employee

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Replies (12)
3 Zinc
316

Are you using the onboard graphics or a video card? If you are using a video card try using the onboard graphics. (you may have to turn it on in bios) It sounds like the video drivers aren't being loaded correctly after a cold boot, it might have something to do with the fan error. If you include the model and hardware specs of your PC some of the more knowledgeable members should be able to provide you with a better diagnostic and possible fix.

308

GT635 graphics card. Tried replacing with different card on cold boot. Nothing.
After being on for 5 minutes, reboot works and all works fine.
i7 4770 cpu. 24 gig RAM.

304

No guarantee it will help, but the cheapest remedy available is to replace your CR2032 coin cell battery, to eliminate that as a possible problem. The as yet unidentified rig appears to be vintage, like a fine wine.

10 Diamond
284

@vandenmike  - Always include exact PC model and version of Windows in your posts.

When was last time the motherboard battery was replaced? I'd start there if it's more than a couple of years old. Likely a CR2032 coin cell, ~$2, if nothing else than to rule it out...

Ron

   Forum Member since 2004
   I'm not a Dell employee

8 Krypton
260

How do you shutdown? Try a diff method such as right click on Start button and select Shutdown--if that's different.  

2 Bronze
2 Bronze
259

Tried a new 2032 coin cell before boot this AM. No video.
Switched to onboard graphics. No go.
By the third try, it booted up and told me I have a graphics card.....

Works fine after start, shut down and restart.

Dell 8700
i7 4770

vandenmike_0-1662492077302.png

 

10 Diamond
256

What type video port are you using on PC and on monitor?

You can't use any of the onboard video ports while an add-in video card is installed. You have to physically remove the add-in card before you can use an onboard port.

Can you test this monitor and cable on a different PC or different monitor and cable on this PC?

Ron

   Forum Member since 2004
   I'm not a Dell employee

10 Diamond
240

@vandenmike   BTW: Did you press/hold the power button on PC for ~30 sec after removing the old battery, before you installed the new one?

Ron

   Forum Member since 2004
   I'm not a Dell employee

210

No

 

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