Highlighted
sierra1010
1 Copper

XPS 8910, Rear USB 3.0 Ports not working

we noticed that the Rear USB 3.0 Ports on are XPS8910 are not Communicating, we plug in a USB voltage tester it shows 5.03V, we unstalled  divers in device manager but it did not help, 

 

Thanks 

Labels (2)
Reply
9 Replies
7 Thorium

Re: XPS 8910, Rear USB 3.0 Ports not working

Version of Windows?

Are the US3.0 ports completely dead or will a USB2 device work?

Do the 4 front USB3.0 ports work? And what about the one rear USB3.1 port (first on the left)?

What drivers did you uninstall? And did Windows automatically reinstall them?

Is anything marked in Device Manager as "unknown" or with an X or !  ?

You could try reinstalling the chipset driver

You could also try clearing BIOS:

  1. Reboot and immediately press F2 to open BIOS setup
  2. Copy down all current BIOS settings
  3. Power off, unplug
  4. Press/hold power button for ~15 sec
  5. Open case and remove motherboard battery (check Service Manual for details)
  6. Press/hold power button for ~30 sec
  7. Reinstall the battery (Time for fresh CR2032 3-volt coin cell battery? ~$2)
  8. Close up and connect mouse, monitor and keyboard
  9. Reboot

Ron

   Forum Member since 2004
   I am not a Dell employee

Reply
Highlighted
sierra1010
1 Copper

Re: XPS 8910, Rear USB 3.0 Ports not working

Hi, Ron Sorry for the Delay  I have attached a screenshot of the device manager and the Answers

usb.PNG

 

The version of Windows? Windows 10

Are the US3.0 ports completely dead or will a USB2 device work? just Confirmed that only the 2 left USB 3.0 and 2.0 don't work they have Power but no communication with devices 

 

the 4 front USB3.0 ports work? And what about the one rear USB3.1 port (first on the left)? All front 4 USB 3.0 Ports Work but the rear  left USB 3.0 and 2.0 Don't work 

What drivers did you uninstall? And did Windows automatically reinstall them?  Uninstalled USB 3.0 and yes Windows automatically reinstall them

Is anything marked in Device Manager as "unknown" or with an X or !  ? NO 

You could try reinstalling the chipset driver      YES

Reply
Highlighted
Vic384
4 Beryllium

Re: XPS 8910, Rear USB 3.0 Ports not working

@sierra1010 We cannot view you image until it is approved. When you stated that in the rear of the PC the two left USB 3.0 ports don't work do you mean the USB 3.1 port and the USB 3.1 Type-C port don't work and the three USB 3.0 ports do work? I just want to make sure you realize there are USB 3.1 ports.

Reply
Highlighted
sierra1010
1 Copper

Re: XPS 8910, Rear USB 3.0 Ports not working

@Vic384  Thanks for the reply, I was mistaking it was the Rear Left USB 3.1 and the  Left USB 2.0 only,  the USB 3.1 Type-C port works fine it's the two left Type-A USB, they have power but windows 10 does not detect any devices 

 

usb.PNG

Tags (1)
Reply
Highlighted
Vic384
4 Beryllium

Re: XPS 8910, Rear USB 3.0 Ports not working

Perhaps it will be clearer to me when I can see your pictures. There has been an issue with the USB ports on the XPS 8910 that has been discussed in this forum. In some cases the USB 2.0 ports have failed and Dell has replaced the motherboards if they were under warranty. I have seen this problem on my XPS 8910, but my ports did not fail completely just stopped working intermittently. To ensure that the ports do not fail, I use a powered USB hub on the USB 2.0 port and connect my keyboard and mouse to the hub. 

Reply
Highlighted
sierra1010
1 Copper

Re: XPS 8910, Rear USB 3.0 Ports not working

Thank you for the help the photos should be on the forums, I also tested powered USB HUB on the one of the USB that does not communicate, and it does not help    

Reply
Highlighted
Vic384
4 Beryllium

Re: XPS 8910, Rear USB 3.0 Ports not working

Perhaps I was not clear, I did not want to imply that a powered hub would make failed port work again, only that a powered hub would protect a port from failing. There was some speculation in this forum that the ports, especially the USB 2.0 ports, failed because they were overstressed from supplying power to USB devices. Normally the USB ports should be able to handle this, but in the case of the XPS 8910 it was a problem.

Here are some of the thread related to this issue (some of the older threads are no longer available):

https://www.dell.com/community/XPS-Desktops/Keyboard-not-recognized/m-p/6024270

https://www.dell.com/community/XPS-Desktops/XPS-8910-Rear-USB-2-0-ports-not-working/td-p/6069937

https://www.dell.com/community/XPS-Desktops/XPS-8910-USB-no-keyboard-or-mouse-work/td-p/6235804

Reply
Highlighted
7 Thorium

Re: XPS 8910, Rear USB 3.0 Ports not working

Microsoft has various security and feature update bugs, which broke audio, USB devices/core inputs including cameras, keyboards, and mice. ASMEDIA has security issue so microsoft updates DELIBERATELY DISABLE These ports. This update fixes security vulnerabilities in the ASMedia xHCI (USB3) firmware.

What you have to do is remove the ASMEDIA USB3 drivers  INTEL Chipset Drivers and REINSTALL the Chipset then OEM drivers.

DescriptionVersionDownload
Realtek Audio Driver
This package provides the driver for the Realtek Audio codec and is supported on XPS/Inspiron running the following Windows operating systems: Windows 7,Windows 8.1 and Windows 10.More details
6.0.1.8248
 

http://downloads.dell.com/FOLDER04557507M/2/XPS-8910_Realtek-Audio-Driver_9H9HT_WIN_6.0.1.8248_A08.E...

 

 

 

DescriptionSupported OSDownload
ASMedia USB3.1 xHCI controller Firmware Update Tool
This package contains the firmware upgrade tool for ASMedia USB 3.1 eXtensible Host Controller Interface (xHCI) and is supported on Dell XPS 8910 that runs the Windows 10 operating system. The eXtensible Host Controller Interface (xHCI) firmware helps the Universal Serial Bus (USB) ports to communicate effectively with connected devices. This update fixes AMD chipset security vulnerabilities by updating the ASMedia xHCI firmware.More details
WT64A
 

http://downloads.dell.com/FOLDER05294145M/2/VM_SKL_072A_114xFWUpg0205_150707_30_02_1F_x64_ZPE.exe

 

 

 

DescriptionSupported OSDownload
Intel Chipset Device Software Driver
Intel Chipset Device Software support OptiPlex, Alienware, Inspiron, XPS, Vostro, Precision, IoT and Latitude series running the following Windows Operating Systems: Win 7, Win 8.1 and Win10.More details
WT64A
 

http://downloads.dell.com/FOLDER05643587M/1/8MW6GMULWT4_WIN10-X64.zip

 

 

 

 

 


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

Reply
Highlighted
Vic384
4 Beryllium

Re: XPS 8910, Rear USB 3.0 Ports not working

ASMedia drivers only affect the USB 3.1 ports. If Microsoft updates disables USB ports you would expect that it would disable all the ports not just some of them, OP said only the rear left USB 3.0 and 2.0 port don't work and that all front USB 3.0 ports work. 

Reply