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August 4th, 2018 13:00

XPS 8910, i5 CPU, 8GB ram, 1TB HD runs slow

Specs of system at end of message

I expected decent middle of the road performance when I got this thing last year but on a real world level it runs slower than my 5 year old HP i3 Pavilion desktop. When I try to start MS 2017 Outlook or open a Word document or load a Chrome page after turning it on it just crawls, I can count 10 to 20 seconds before word or outlook will load the first time, it's ridiculous. I got rid of the bundled McAfee and it still slug like.  

Once loaded things get speedier but this is a circa 2017 machine 15-20 seconds to load Word the first time seems excessive.  There seems to be a ton of Dell monitoring and assist utilities that want to be present at startup and in system memory at all times. Can I uninstall any of these  these? Will it make the machine faster?  It's not like I'm putting big demand on the machine with these run of the mill programs. Is the hard drive in this system a pig? What's the solution?     

 

2017 Dell XPS 8910 Desktop i5 8GB ram 1TB HD

 

OS Name Microsoft Windows 10 Pro
Version 10.0.17134 Build 17134
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-J63TJ79
System Manufacturer Dell Inc.
System Model XPS 8910
System Type x64-based PC
System SKU 072A
Processor Intel(R) Core(TM) i5-6400 CPU @ 2.70GHz, 2701 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.1.5, 12/13/2017
SMBIOS Version 2.8
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.17134.1"
User Name DESKTOP-J63TJ79\Chris Peek
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.90 GB
Available Physical Memory 3.69 GB
Total Virtual Memory 11.5 GB
Available Virtual Memory 5.14 GB
Page File Space 3.63 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

8 Wizard

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17K Posts

August 4th, 2018 14:00

Could be a lot of things.

Best to narrow it down first, between:

1. Hardware (failing HDD, fan, overheating, power-supply, motherboard)
2. Software (too many resident processes, corrupt Windows, bad drivers, virus or malware)

For #1 ... What does full ePSA say? How does HDD's SMART read in Crystal-DiskInfo ?

For #2 ... You can check Windows Reliability Report for "red errors", but I would likely just backup data (or Image whole machine) and Nuke-and-Pave it.

https://dell.com/community/Alienware-General/fixed/td-p/5627124

https://www.dell.com/community/Alienware-Desktops/M-2-NVMe-bootable-options/td-p/6073037

If that works, drop a $50 SSD in there and do it again real-quick. You will be much happier with performance.

1 Rookie

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3.2K Posts

August 4th, 2018 16:00

Run the System File Checker from an Administrator Command Prompt: sfc /scannow to scan and fix corrupted system files. Also try running DISM.exe /Online /Cleanup-image /Restorehealth.

732 Posts

August 4th, 2018 18:00

I would start by deleting everything you don't really need, drop a cheap sata SSD in it, and clone your main drive to the ssd so you don't spend days trying to get it all healthy.

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