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XPS 8910, unable to login
When I start my computer(Dell XPS 8910), the screen has 2 options, Troubleshoot or shut down the computer. Shutting down the computer will not correct the problem. Using the troubleshoot option has 6 options, System restore, Uninstall Updates, System Image Recovery, Startup Repair, command Prompt, and UEFI Firmware Settings. I tried the first 4 options with no results. Not sure how to use the command prompt. Didn't want to make any changes to the UEFI Settings.
Vic384
1 Rookie
1 Rookie
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3.2K Posts
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May 28th, 2019 17:00
You can use the Command Prompt to run Deployment Image Servicing and Management (DISM) tool and the System File Checker (SPC). Check out this link: https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system
Tesla1856
8 Wizard
8 Wizard
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17K Posts
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May 29th, 2019 11:00
Sounds like your main HDD crashed.
Does machine pass ePSA Diagnostics?
- Does it say whole machine is fine, including any drives and their SMART health status?
packerbacker1964
3 Posts
0
May 29th, 2019 18:00
Is it possible to re-install windows, using a USB flash drive, with a system image?
Tesla1856
8 Wizard
8 Wizard
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17K Posts
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May 30th, 2019 07:00
Yes, see
https://www.dell.com/community/Alienware-Desktops/Aurora-R7-M-2-NVMe-bootable-options/td-p/6073037
and/or
https://www.dell.com/community/Alienware-General-Read-Only/fixed/td-p/5627124
packerbacker1964
3 Posts
0
June 5th, 2019 17:00