kgbkny
1 Copper

Re: XPS 8920, BIOS 1.0.14, Front I/O cable failure message

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Like everyone here, I’m anxiously awaiting next week’s BIOS update. I hope that it resolves the I/O cable error and certainly won’t rush to install any future updates. As stated by satch10, did Dell’s engineers actually bother to do any testing on 1.0.14?
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Tom in Madison
1 Nickel

Re: XPS 8920, BIOS 1.0.14, Front I/O cable failure message

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After the upgrade is released, I hope that Dell will do a quality assurance review, focusing on:

(1)  Testing.  The lack of sufficient testing is as stunning as it is obvious.  BIOS 1.0.14 should not have been released.

(2)  Downgrade Block.  I don't know of a single case where Dell issued a BIOS upgrade that could not be reversed by flashing an earlier, working version if needed. The downgrade path is so standard that Dell publishes earlier BIOS versions on the "Drivers and downloads" support page for each model, and specific guidance about when, why and how to flash an earlier BIOS (see Knowledge Base: "Downgrading the System BIOS on a Dell System").  Why was downgrade blocked and what does Dell plan to do with future BIOS releases in this regard?

(3)  Intentional or Not?  Quite a number of us asked why Dell deployed 1.0.14 with a downgrade block, making the assumption that Dell had good reason for doing so.  But the L3 response to Chris-M ("Platform Team stated that all of the latest BIOS should have had downgrade rights. But when I specifically asked the question regarding this system BIOS, there was no conclusive answer from them.") raises the spectre (pun intended) that the downgrade block was not intentional, and that the Platform Team didn't know that the block was built into the BIOS.  If that's true, that's troubling.

(4)  Back-Out Plan.  Having blocked downgrade, Dell appears to have had no alternate back-out plan in place.  What would have happened if this BIOS version bricked computers or otherwise created serious functional issues, as the January releases did?

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Highlighted
Skeets8920
1 Nickel

Re: XPS 8920, BIOS 1.0.14, Front I/O cable failure message

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I am now unable to load Windows, because of this BIOS-created error. I get stuck in a loop of restarts, white screens, and auto repairs. Dell has done a terrible job in providing information related to this major SNAFU. I have had nothing but problems with this 8920 since I bought it a few months ago, but this is the worst. Are we going on 2 weeks now? No official word from Dell other than to keep waiting? Unacceptable. Last Dell I ever buy.
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FA2018
1 Copper

Re: XPS 8920, BIOS 1.0.14, Front I/O cable failure message

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@Skeets8920I just saw Dell released the 1.0.15 update.

 

Did you installed that one and get this problem? 

Here the link
XPS8920_1.0.15.exe
(https://www.dell.com/support/drivers/driverdetails?driverid=M4YMR)

I will wait till update again. I will not going to do that in a friday night.

 
 
Skeets8920
1 Nickel

Re: XPS 8920, BIOS 1.0.14, Front I/O cable failure message

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Thanks. I'm still working on 1.0.14. The update must have just been released. I checked earlier. Too bad I can't even get into Windows to update it right now. Thanks again for the info.
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saulart
1 Nickel

Re: XPS 8920, BIOS 1.0.14, Front I/O cable failure message

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BIOS 1.0.15 has fixed my boot problem. Thanks Dell.

R4ndy2
1 Copper

Re: XPS 8920, BIOS 1.0.14, Front I/O cable failure message

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I have just flash updated the BIOS going to the Dell website (not via Support Assist)

Ensure you have correct service tag, select BIOS and there is 1.0.15 released.

I can confirm that BIOS 1.0.15 has resolved the issue

 

Skeets8920
1 Nickel

Re: XPS 8920, BIOS 1.0.14, Front I/O cable failure message

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Any tips on flashing the new BIOS from the Aptio utility? I am unable to load Windows. Thanks
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Tom in Madison
1 Nickel

Re: XPS 8920, BIOS 1.0.14, Front I/O cable failure message

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@Skeets8920   

I don't know about Aptio, but you might want to look at Knowledge Base: "BIOS Recovery options on a Dell PC or Tablet", and try to recover the BIOS from your hard drive. 

I think that the 8920 supports this recovery process.  This won't work, however, if you have done a clean install of Windows since you got the computer.

URL is: 

http://www.dell.com/support/article/us/en/19/sln300716/bios-recovery-options-on-a-dell-pc-or-tablet?...

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Cbarnhorst
2 Iron

Re: XPS 8920, BIOS 1.0.14, Front I/O cable failure message

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I have just flashed the BIOS also and 1.0.15 installed without incident.  The error screen did not appear.  Everything appears back to normal.  I also used the Dell Support Site for my service tag rather than Support Assist.  The update does not appear in Support Assist anyway.

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