fast67cat
1 Copper

XPS 8920 failures

I ordered an XPS i7-7700 16GB machine to replace a 4 year old desktop bogged down by Windows 10. The DVD R/W drive was DOA - discovered when I tried to install my printer driver. It was diagnosed as bad by Dell, shipped a replacement drive, and an excellent local tech had it replaced within 15 minutes. It ran great for about a month.

Then I was greeted by a blue screen: KMODE_EXCEPTION_NOT_HANDLED. After power cycling it, from that point on, I have had no HDMI screen output, keyboard lights, or mouse. It will not beep, POST, or boot. Another Dell phone technician diagnosed a bad motherboard and shipped out a replacement.  Unfortunately, after the local tech replaced the motherboard, there was NO improvement. His Dell contact requested that the computer be shipped back to the depot - to be returned in 7-14 days! According to the local tech, this is the second failure he has seen. Are there problems with XPS desktops running i7-7700 processors? Bad CPU? Is this typical Dell reliability? Or a lemon?

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5 Replies
Moderator
Moderator

Re: XPS 8920 failures

 

Apologies for the issues. No, there no platform systemic issues like this. All you can do is await the troubleshooting results from the Depot.


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beamermt79
4 Germanium

Re: XPS 8920 failures

IMHO I'm thinking it was a lemon. In my travels of the forums etc, I haven't heard of anything major like that.
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DD-L
1 Copper

Re: XPS 8930 failures

I own an XPS 8930.  Within a couple of weeks of the 12 month warranty expiring it has suffered a catastrophic failure.  Won't boot up.  All I got was a single orange led flash. Took it to pc world (it was bought online from them) who after a number of tests got it flashing  2 orange leds on power up and tell me its a circuit failure and the computer will need replacing.  I have had to pay for a partial data download (they couldn't access the SSID) as I had stuff I needed to work on.  However after just 13 months for a £1600 machine I don't see that a total failure is acceptable (1 year warranty or not).

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7- Thorium

Re: XPS 8920 failures

"KMODE_EXCEPTION_NOT_HANDLED"  is corrupted file or defective or mismatched RAM .

Could also be malware.

KMODE.jpgIn the above image, it says that the file CLASSPNP.SYS is broken

 


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546insp
3 Cadmium

Re: XPS 8920 failures


@fast67cat wrote:

I ordered an XPS i7-7700 16GB machine to replace a 4 year old desktop bogged down by Windows 10. The DVD R/W drive was DOA - discovered when I tried to install my printer driver. It was diagnosed as bad by Dell, shipped a replacement drive, and an excellent local tech had it replaced within 15 minutes. It ran great for about a month.

Then I was greeted by a blue screen: KMODE_EXCEPTION_NOT_HANDLED. After power cycling it, from that point on, I have had no HDMI screen output, keyboard lights, or mouse. It will not beep, POST, or boot. Another Dell phone technician diagnosed a bad motherboard and shipped out a replacement.  Unfortunately, after the local tech replaced the motherboard, there was NO improvement. His Dell contact requested that the computer be shipped back to the depot - to be returned in 7-14 days! According to the local tech, this is the second failure he has seen. Are there problems with XPS desktops running i7-7700 processors? Bad CPU? Is this typical Dell reliability? Or a lemon?

Of course it's a lemon. I have had at least 10 Dells with no problems and never even a glitch.


 

Dell XPS 8920 silver edition
7th gen i7 Intel CPU
Samsung 850 evo SSD for boot
Added front fan
16gb of memory
AMD video/graphic card
I buy a new Dell every 4 years for the last 25 years

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