XPS Desktops

[Catbuff1]

For the past month, every time we start the XPS 8920, we get the black screen with the Dell logo as normal. But it will not advance to loading our settings. It just sits there. We have to use the power button to manually crash it.  When we hit the button again to start it (immediately), it works as it should.  Any ideas on why, or how to fix it? The purchased 2 year warranty expired on July 13, 2019.

Thanks for any help.

[Vic384]

@Catbuff1 You may want to try turning off Fast Startup (All settings / Power & sleep / click on the 'Additional power settings' link / click on 'Choose what the power buttons do' / then uncheck 'Turn on fast startup' under 'Shutdown settings'). 

[Catbuff1]

I have had a moderator asking me to use the F12 key to run a diagnostic for three days.  The system will not let me reply to his request.  I can type, but there is no "send" button.  I tried the F12 key - hitting it multiple times before the machine boots up - and nothing happens.  The machine either just sits there frozen and I have to use the power button to crash it, or it continues with it's normal start up.  I do not get a menu.

[speedstep]

https://docs.microsoft.com/en-us/windows/client-management/troubleshoot-inaccessible-boot-device

Startup Repair claims it can detect and fix certain types of system problems.

My experience with this is that it NEVER fixes anything.

Clean install with OEM system builder DVD onto new hard drive fixes many problems.

https://www.newegg.com/microsoft-windows-10-pro-64-bit-reinstall-recovery-disc-only-no-license-key-i...

https://www.bestbuy.com/site/lg-8x-external-usb-2-0-blu-ray-disc-double-layer-dvdrw-cd-rw-disc-rewri...

[Vic384]

@Catbuff1 Did you try turning off Fast Startup as I suggested?

[RoHe]

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@Vic384 wrote:

@Catbuff1 You may want to try turning off Fast Startup (All settings / Power & sleep / click on the 'Additional power settings' link / click on 'Choose what the power buttons do' / then uncheck 'Turn on fast startup' under 'Shutdown settings'). 

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Just to add to what @Vic384  already said, after you click "Choose what the power buttons do", on the new screen you have to click "Change settings that are currently unavailable" before you are allowed to uncheck Fast Start, listed under "Shutdown Settings", and then scroll all the way down to save the change, and reboot...