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Neal Miller
2 Iron

XPS 8930, BIOS 1.0.13 & 1.0.12 max fan speed

On my Dell XPS 8930, I recently noticed the internal fan speed going off the charts during a game. This was a game I'd played several times previously, and I'd never before heard the fan behave in this way. Today, I encountered the problem again when converting a video using Handbrake. Within two or three seconds (before the CPU could possibly have heated up), the fan started blowing like a jet engine.

I remembered that I'd updated the BIOS recently, so I re-installed the previous BIOS, and the problem appears to be fixed. Backing down to 1.0.11 is a workaround and not a fix. I converted a video - and the fan sped up just enough to cool the CPU - no jet engine simulations.

Here are the details:

BIOS version causing fan problems: 1.0.12 - Released on July 24, 2018

BIOS version not causing fan problems: 1.0.11 - Released on June 21, 2018

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Here's the catch - Other than messing up the internal fan, I don't know what Dell changed in BIOS 1.0.12. It's possible that it contains critical fixes. Or, maybe it does nothing other than mess up the fan. No idea. I have been unable to find anything resembling a changelog. Perhaps someone else might share.

Dell doesn't recommend returning to an earlier BIOS version, but I successfully did it, and I seems to have fixed the fan. When 1.0.13 is released, I don't plan to install it unless I have a backup copy of 1.0.11 - just in case.

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To retrieve an older BIOS file:

  1. Go to the Dell Support XPS 8930 site
  2. Click "Drivers & Downloads"
  3. Under "Category," specify BIOS
  4. You will see only the current BIOS listed. Click the small triangle to the left of your BIOS name for more options.
  5. Click "Older Versions."

... and you'll find links to older BIOS files.

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20 Replies
RoHe
6 Thallium

Re: XPS 8930, BIOS 1.0.13 & 1.0.12 max fan speed

BIOS 1.0.13 has already been released for the XPS 8930. :Wink:

BIOS 1.0.13 - Update Intel ME Firmware to address security advisories INTEL-SA-00125 (CVE-2018-3655) & Intel-SA-00131 (CVE-2018-3643 CVE-2018-3644).

Ron

   Forum Member since 2004
   I am not a Dell employee

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Neal Miller
2 Iron

Re: XPS 8930, BIOS 1.0.13 & 1.0.12 max fan speed

I was unaware, thanks. 

Is there a changelog that describes the changes between BIOS 1.0.12 and BIOS 1.0.13?  I'd really like to confirm that it mentions fixing the fan issue before I needlessly upgrade the BIOS again.

The only note on the download page reads:  "Update Intel ME Firmware to address security advisories INTEL-SA-00125 (CVE-2018-3655) & Intel-SA-00131 (CVE-2018-3643 CVE-2018-3644)."

... In other words, it does NOT address the fan issue found in 1.0.12.

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RoHe
6 Thallium

Re: XPS 8930, BIOS 1.0.13 & 1.0.12 max fan speed

What's on that page is all that Dell made publically available about BIOS 1.0.13.

I'm a regular around here and I don't remember seeing any other threads about fan issues being caused by BIOS 1.0.12 on the XPS 8930, aside from your comments in this thread. Even a quick Google search didn't turn up anything aside from this thread.

What makes you think that fan issues were a common problem with that version of BIOS? Yes, you apparently had a problem that was solved by reverting to 1.0.11, but it could have been a flaky BIOS update to 1.0.12 or maybe an outdated driver (eg, chipset, video, etc) or some other app running on your PC that doesn't play nicely with 1.0.12.

So you might want to make sure all your drivers and Windows itself are fully up-to-date before you update to 1.0.13, assuming you believe that those Intel design flaws need patching.

And keep in mind there's always a chance a BIOS update will fail and brick your motherboard. If your PC is out of warranty, Dell won't replace your motherboard if a BIOS update fails and you weren't specifically instructed by an actual Dell Tech Support person to update BIOS. Getting an alert from Dell's SupportAssist or Dell Update app do not count as being directed to update BIOS by Dell Tech Support.

 

Ron

   Forum Member since 2004
   I am not a Dell employee

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Neal Miller
2 Iron

Re: XPS 8930, BIOS 1.0.13 & 1.0.12 max fan speed

Fair enough... I'll refrain from BIOS updates going forward, unless I have a specific reason or directive to do so.  But all of my other drivers were up to date; the only variable was upgrading the BIOS from 1.0.11 to 1.0.12, and reverting to 1.0.11 solved the problem. 

So perhaps it was a combination of the BIOS version and another driver - but no other drivers were updated in that timeframe.  At least, not with my knowledge.

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PaulvD
1 Copper

Re: XPS 8930, BIOS 1.0.13 & 1.0.12 max fan speed

Bios version 1.0.13 also has this fan speed issue,
i.e. the fan permanently running at higher speed.

Back to 1.0.11 and the fan speed problem is gone again.

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RoHe
6 Thallium

Re: XPS 8930, BIOS 1.0.13 & 1.0.12 max fan speed

I pinged my Dell tech contact.

Do you have the latest drivers, eg: chipset, video, etc?

Ron

   Forum Member since 2004
   I am not a Dell employee

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546insp
3 Argentium

Re: XPS 8930, BIOS 1.0.13 & 1.0.12 max fan speed

On my 8920 updating the bios was only half the problem. After I took out a couple unneeded HDD's there was less fan incidences and then I added a fan which completely cured all fan problems. Fall temperatures and a colder house had an effect also I presume. 

Dell XPS 8920 silver edition
7th gen i7 Intel CPU
Samsung 850 evo SSD for boot
Added front fan
16gb of memory
AMD video/graphic card
I buy a new Dell every 4 years for the last 25 years

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Moderator
Moderator

Re: XPS 8930, BIOS 1.0.13 & 1.0.12 max fan speed

 

RoHe is correct. The Fixes and Enhancements on the website are all of the data we get.

What Intel Chipset version is installed? We need XPS 8930 users to download and run SpeedFan and post screenshots. For those still with BIOS 1.0.13 and 1.0.12, what is SpeedFan showing for fan speeds? How are the temperatures? Then compare those screenshots to users running 1.0.11. Below is a screenshot example of SpeedFan fan speeds and temperatures from my Area-51-R2 =

Capture.JPG

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PaulvD
1 Copper

Re: XPS 8930, BIOS 1.0.13 & 1.0.12 max fan speed

Hi,
I reinstalled bios 1.0.13
Checked with SpeedFan version 4.52
and found out the (top) fan speed is now somewhat, but not much, higher compared to 1.0.11
i.e. fan2 = 440 versus 405 RPM
Fan1 around 1630 for both BIOS versions.
(PC has no load)
For completeness follows the log from Speedfan:
"
Win9x:NO  64Bit:YES  GiveIO:NO  SpeedFan:YES
I/O properly initialized
Linked ISA BUS at $0290
Found nVidia GeForce GTX 1070
Linked nVidiaI2C0 SMBUS at $3D403E3F
Linked nVidiaI2C1 SMBUS at $3D403637
Linked nVidiaI2C2 SMBUS at $3D405051
Scanning ISA BUS at $0290...
DELL at $3E8 msg : Tested temps : 0 1 2 3 4 5 6
DELL at $3E8 msg : Tested fans : 0 1 2 3 4 5 6
DELL at $3E8 msg : Tested pwms : 0 1 2 3 4 5 6
Scanning I2CNVidia SMBus at $3D403E3F...
Scanning I2CNVidia SMBus at $3D403637...
Scanning I2CNVidia SMBus at $3D405051...
Found ST3000DM001-1CH166 on AdvSMART
Found ST4000DM005-2DP166 on AdvSMART
Found SCSI drive 005-2DP166 (4000,8GB)
ProbeSCSI: WARNING: hard disk skipped because of invalid returned LogSense data
Found SCSI drive 001-1CH166 (3000,6GB)
ProbeSCSI: WARNING: hard disk skipped because of invalid returned LogSense data
Found SCSI drive KXG50ZNV256G NVM (256,1GB)
Found ACPI temperature
Found Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz
End of detection
Loaded 0 events
"
This marginally higher fan speed is not what triggered me to go back to BIOS 1.0.11
So I am left puzzled what has been going on originally.
This is a regular Desktop PC in normal use, so in the mean time I have had Dell driver and Microsoft updates.
Maybe that has changed it.
Anyway, I hereby withdraw my earlier message dd 09-21-2018 about fan speed issue
Paul

Before you ask: yes I did a reboot when I first noticed the higher fan speed. It did not go away.

 

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