Lorace
1 Copper

Re: Can't seem to get headphones to work

Jump to solution

I am having problems too,   My ear phones work If I shut the computer off and re start.  then if I take them out of the front jack,   when I reinstall they do not work.   I then have to restart my computer to use.   I have tried all the updates,    and uninstalled and reinstalled.   Dell xps 8930

0 Kudos
Community Manager
Community Manager

Re: Can't seem to get headphones to work

Jump to solution

Hi Lorace,

 

Thanks for posting.  Apologies that your system is not performing as expected.

 

Please restart your computer, while it's booting up press the F12 key.  Run the audio test.  Do you hear any beeps, check both speakers.  If nothing is heard, then let us know. 

If you still require assistance and the system is under warranty, you may contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.

If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service request. 


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


0 Kudos