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XPS 8930, freezes for 3-5 seconds

I also have an XPS 8930 purchased on May 1 2019 that is freezing in the same way (mouse pointer and keyboard freezes for 3-5 seconds once every hour or so). There is nothing in the event log. It has done this since it was purchased. I was hoping there would be a software fix by now.

Replies (460)
1416

>>To cut a long story short, I haven't had another 3-5 second Freeze

So, this improvement could be due to the rebuild, or it could be due to removing Support Assist.

GK

1414

Like I said above, all I did was uninstall SupportAssist and SupportAssist Remediation Service from my XPS 8930 (no after-market upgrades, no mods) on Day 1 when it was already randomly freezing, and the freezes disappeared and never returned.

Ron

   Forum Member since 2004
   I'm not a Dell employee

1392


@GKDesigns wrote:

>>To cut a long story short, I haven't had another 3-5 second Freeze

So, this improvement could be due to the rebuild, or it could be due to removing Support Assist.

GK


Prior to the Re-build, I had removed the Dell Utilities (including Support Assist) & the "Freezes" appeared to stop! I would add that this "appeares" to reflect the situation that other Posters have found. Accordingly, although it is not "Court-Case" type of "Proof", I'm confident that it is the most likely cause!

 

However, I was also concerned over a few other "niggles" (that I hadn't really resolved) so I was keen on it getting re-built - which Dell eventually did!

 

Subsequent to the re-build, I haven't had any Freezes, nor have I noticed any of the other "niggles" - hence I believe I now have a much more reliable XPS.

 

Although, as I have already said, I've deliberately avoided running any unnnecessary Utilities - because I cannot be categorical about these utiliies - hence, if the Freezes do re-occur, then I will be in a better position to try to pin-point the likely culprit!

 

Regards,
John,

(I detest "CAPTCHA - Photos". The Photos are always blurred & the questions refer to Americanisms - hence NOT always Internationally understandable!)
1382

Thanks for the feedback.

When my system does the micro-freeze, I can hear a tiny grrr sound coming from the tower... sounds more electronic (yes, electronic) than mechanical.  The system disk is an SSD.

Otherwise, my build seems to be solid... after 30 days or so of break-in.

GK

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5709

In January 2020 I bought a Dell XPS 8930 and also experienced these annoying freezes lasting a few seconds and making a noise resembling the HD briefly spinning up. Looked for a remedy, and stumbled upon this forum.
I only opted for the least intrusive fix reported here - changing the startup type for Dell SupportAssist Remediation Service from Automatic (Delayed start) to Manual. I can confirm that these annoying hiccups are gone ever since. Why after at least 6 months of reporting this problem here, Dell hasn't done anything to fix it is beyond me.

* Press Windows key + R
* Type services.msc [press Enter or click OK]
* Find and open Dell SupportAssist Remediation
* Change Startup type: to Manual
* Click Apple- OK
* Restart the PC when done

2 Bronze
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1911

This is a serious problem with XPS 8930. I'm on my second brand new computer and the mouse still freezes 4-5 seconds every 15 mins or so!

Dell needs to recall all these computers bc because someone messed up big time with the hardware. <profane>

1564

Hello, after following these freeze forums for a while I thought I'd share what finally fixed my machine. I have 

XPS 8930
i7-8700k
32GB/RAM
NAViDIA GeForce GTX 1080
500GB SSD
2TB WD HDD
2TB Toshiba HDD

I fixed this issue by moving my two extra hard drives to externally powered enclosures. They were both stored inside the machine and plugged in via sata. One of the drives was from an old computer and was noticeably audible during spin up. I noticed that my computer would give me the 3 - 5 second freeze when ether of the two drives would spin back up after being put to sleep by the OS for inactivity. I am a web developer and I use this machine close to 8+ hours a day and I would experience the infamous freeze about once every hour. After I moved the drives to their own enclosures/power source I ceased to experience the freezes. I updated the bios and tired MANY of the solutions posted on these forums and none worked. I would put good money on the freezes being a power supply issue, the stock unit is only 460w, which is so low I'm amazed this machine runes as well as it does. I found it hard to test this, and quite frankly once I fixed it I had no urge to stick the drives back in to do any testing. I am currently about to replace the power supply unit due to fan noise (thats another issue, don't get me started). I hope this helps.

 

- Charley

17802

@Petoetje 
"I bought a Dell XPS 8930 and also experienced these annoying freezes lasting a few seconds and making a noise resembling the HD briefly spinning up. Looked for a remedy, and stumbled upon this forum.
I only opted for the least intrusive fix reported here - changing the startup type for Dell SupportAssist Remediation Service from Automatic (Delayed start) to Manual. I can confirm that these annoying hiccups are gone ever since. Why after at least 6 months of reporting this problem here, Dell hasn't done anything to fix it is beyond me.

* Press Windows key + R
* Type services.msc [press Enter or click OK]
* Find and open Dell SupportAssist Remediation
* Change Startup type: to Manual
* Click Apple- OK
* Restart the PC when done"

This advice seems to work without being too drastic.  Thanks!

Note that you can use Ctrl-Alt-Del and drill down through Task Manager\Services to monitor and manage the culprit service, Dell SupportAssist Remediation Service.

Dell needs to remediate their Remediation Service!  Customers don't want their computer locking up every hour.  Dumb, Mr. Dell.

Edit:  See https://www.dell.com/community/XPS-Desktops/Uninstalling-Dell-Update-for-Windows-10-using-Revo-Unins...

GK

1583

@Charley2010 

Removing healthy drives is not the fix for the subject issue.  Your system does not appear to be under-powered by the OEM 460W PSU.

Here's a fix of sorts for the freeze issue:
https://www.dell.com/community/XPS-Desktops/XPS-8930-freezes-for-3-5-seconds/m-p/7502259/highlight/t...

GK

1120

I just wanted to chime in and let everyone know that removing Support Assist Remediation got rid of the freezes for me too. I used the powershell script provided in this thread to log freezes. They were occurring every 3 hours, almost exactly. After removing Support Assist Remediation, I ran the script for 13 hours without a single freeze.

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