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E.Smith
1 Nickel

XPS 8930, front Mic jack not working

Hi. I recently purchased an XPS 8930, and I’m experiencing problems with the front (and only) mic jack not working. I use an audio splitter—one plug into the headphone jack; the other into the mic jack—to attempt using a headset for communication. While the sound comes through perfectly, the mic doesn’t work. I’ve tried tutorials online and even contacted Dell Support but haven’t been to rectify this issue. I think it may be a hardware issue, because a USB mic connection works just fine. It’s the front jack that seems inoperable. Anyone else having this problem?

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8 Replies
Vic384
3 Zinc

Re: XPS 8930: Front Mic Jack Not Working

Have you checked in Control Panel | Sound | Recording tab to see if the Microphone (Realtek Audio) indicates that the microphone is plugged in and set as the default device?

Tesla1856
6 Gallium

Re: XPS 8930: Front Mic Jack Not Working

Try a headset with those ports native-ly (no splitters or adapters). 


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E.Smith
1 Nickel

Re: XPS 8930: Front Mic Jack Not Working

Hi Vic. Thanks for chiming in. I have tried to go through the Control panel to make sure the Realtek Audio is set to default. While the system recognizes that the port is "working properly", it does not register anything plugged into the jack, no matter what type of microphone I plug into it. 

Here's the new weirdness attached to this dilemma: if I plug in a usb-enabled microphone, everything works perfectly. So, it would seem the problem is a hardware issue associated with that particular jack.

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E.Smith
1 Nickel

Re: XPS 8930: Front Mic Jack Not Working

Hi Tesla. Thank you for responding. It appears that no type of microphone works in that particular jack. Possibly a hardware issue? 

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Tesla1856
6 Gallium

Re: XPS 8930: Front Mic Jack Not Working


@E.Smith wrote:

if I plug in a usb-enabled microphone, everything works perfectly.


Normal and expected since it has it's own tiny "sound card" inside.


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
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Tesla1856
6 Gallium

Re: XPS 8930: Front Mic Jack Not Working


@E.Smith wrote:

Possibly a hardware issue? 


Yes.

But software is also likely. Are you sure you have the analog mono-Mic's Input level turned up ?


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
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E.Smith
1 Nickel

Re: XPS 8930: Front Mic Jack Not Working

Yep. All levels are turned up.
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Vic384
3 Zinc

Re: XPS 8930: Front Mic Jack Not Working

Have you checked the Realtek HD Audio Manager? I am not sure what it is called in the XPS 8930 perhap MaxxAudio or Dell Audio. You may find it in the Start menu under the Dell folder or in Control Panel | Hardware and Sound. On my XPS 8910 the Realtek HD Audio Manager displays a notification when something is plugged into the audio jacks.

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